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Archive for August, 2010

What Employees Want

I am usually a bit cynical regarding these types of articles.  My reasoning is this – each individual is unique in their motivations and rewards.  Attempting to place employees into set categories regarding global characterizations is a stretch.  Nonetheless, this article from Inc.com presents some excellent points and advice for employee engagement.

I do not believe you can overstate this one:

5. Employees want flexibility. In addition to deciding how they work, the experts say employees also appreciate having a say over when they work. Gunther has, of course, set up a radically flexible schedule for his employees that might not work for every office. But, he says, it has enabled him to find and retain top talent for Meddius. “We’ve had people who have taken significant pay cuts to work for us, because at their old job they were told to show up and be at the office between 8 a.m. and 5 p.m.,” he says. “Generation Y is looking for a synergy between their personal lives and their professional lives.” Set up a flexible vacation policy or a telecommuting policy that enables employees to work from home. It involves a great deal of trust, but, as Pink says, “If you don’t trust your employees, you’ve got much bigger problems.”

This recession has lowered the drive for some employees on this topic, but it is still prevalent among the younger workers.  I love the last line as it is absolute truth.

I think the older generation has a palpable difficulty with telecommuting.  My discussions with many Boomer-aged managers have included comments basically stating that to be effective in the role, they have to be in the office every day.  My take on that commentary is that the manager is projecting their own approach into the position.  They may struggle in a remote role, but I’m not convinced that is always the case with the younger generations.

There are 9 other interesting points in the article so I recommend you read the entire thing.

The Stalled Economic Engine

You know this entire GDP reporting process is an absolute joke.  This AP article indicates that the Q2 GDP is going to be revised down…a LOT:

The government is about to confirm what many people have felt for some time: The economy barely has a pulse.

The Commerce Department on Friday will revise its estimate for economic growth in the April-to-June period and Wall Street economists forecast it will be cut almost in half, to a 1.4 percent annual rate from 2.4 percent

Honestly, if a publicly-traded company were to do this, executives would be incarcerated.  How the government gets away with this propaganda is beyond me.

But if you want to get to the crux of the problem, you need read a bit further into the article (emphasis mine):

Consumers can’t be sure their jobs are safe, with unemployment so high. Business executives don’t know if sales and profits will grow enough to justify adding jobs. And potential changes to tax laws at the end of this year and other policy reforms also make it hard to plan ahead, economists say.

People have been overwhelmed by uncertainty,” said Ethan Harris, an economist at Bank of America Merrill Lynch.

Uncertainty stalls business growth.

Pandora’s Box Known As Facebook

There has been much discussion about the use of social networking for candidate background checks.  I have always been in favor of allowing companies to search through anything posted online – it is in the public domain.

However, this German law does provide a bit more detail:

For example, employers will still be allowed to run a search on the Web on their applicants, de Maiziere said. Anything out in public is fair game, as are postings on networks specifically created for business contacts, such as LinkedIn.

In contrast, it will be illegal to become a Facebook friend with an applicant in order to check out private details, he said, adding that some people seem to be indiscriminate about whom they accept as a friend.

Ok, the friend piece does seem a bit underhanded, but the next line from the article is prescient:

“If an employer turns down an application with another reasoning it might be difficult to prove” that the negative answer was based on the Facebook postings, de Maiziere said.

I believe the lawsuits that would flow from this restrictive law would be frequent.  What if the candidate puts a friend request or LinkedIn request to the hiring manager?  Will there be a case from a rejected candidate even if there isn’t a social network connection?  What about Twitter?  Perhaps the candidate has been a bit rough in their Tweet language or posted links to some unflattering images?

At the end of the day, it may be that hiring managers and HR have to avoid social network research all together.

At least in Germany…for now.

A Bad Marketing Day

I had a laugh regarding a web inquiry one of my customers received recently.  The inquiry was the first one the company had received “in 8 months.”  When the salesperson emailed the contact to set up a call, the contact said he was a victim of identity theft and had not submitted the inquiry.

You know, some days just go that way.

New Phrase

I was reading this article from our local business magazine and came across this phrase which was new to me (emphasis mine):

Twin Cities television viewers are most drawn to sports, comedies and dramas, and they’re increasingly using digital video recorders and other time-shifting technologies to watch their favorite programs, according to Comcast Corp.’s second annual “TV Pulse Survey.”

I would argue that Taleo is a “time-shifting technology,” if you get my drift.

Spelling Does NOT Matter

Here is a new title from a sales employment ad:

Accont Exceutive

Honestly, if I could spike my coffee right now I would.  Whatever price this medical company paid for the ad has been wasted before a single click.

Too Many Gerunds

From a sales ad I just read (my editing):

Experience in  building, hiring from scratching, coaching, training and developing the RAMs in the sale of _________ products.

Perhaps this is some new interviewing technique – “If you could scratch one place on your body, what would that place be?”

Of Objectivity

I preach this point from the mountaintop as often as possible so I’ll continue here – sales is the single most difficult position to hire in any company.  The reason is simple, accurately predicting sales success by discerning candidate capabilities is…well, often a crapshoot.  This fact is why it is imperative to use assessments to gain an understanding of what the candidate has “under their hood.”

A prime example is emotional control.  Successful salespeople have this trait.  It is a broad term so let me put a finer point on it:

This is the ability of a salesperson to maintain rational and objective actions when experiencing strong internal emotions. This trait measures one’s ability to control their own internal emotions and prevent them from affecting their actions, logic, objectivity, etc. Emotional Control deals with keeping internal emotions in instead of letting them get the better of the salesperson.

I’ve seen this trait showing up more frequently among salespeople in this recessed economy.  My theory is that deals are hard to come by in most industries.  When salespeople do lock on to a solid opportunity, they need to stay focused and keep qualifying.  However, if they lack emotional control, they may get giddy, over excited, even panicky to get the deal closed.  This approach is absolutely uncomfortable to observe (yes, I have seen it first-hand recently).

The other facet of this trait, or lack of it, is an angry, desperate salesperson who reacts negatively to a stressful prospect interaction.  The salesperson can become infuriated with a deal not moving forward.  Even experienced salespeople can respond with a quick cut on the prospect or fire off a curt email that turns the prospect negative.

Whichever way this weakness plays out is highly detrimental to any company.  Salespeople must maintain objectivity throughout the most difficult of discussions to properly qualify an opportunity.  Failure to do so leads to the aforementioned problems.  This potential weakness can be identified before you ever hire a salesperson.  The tools are available so please contact us if you are ready to keep this weakness out of your sales team.

3 Years And A Cloud Of Dust

My apologies for co-opting Woody Hayes’ saying, but I am from Ann Arbor and couldn’t stand the guy anyway.  I’m wondering what the Great Recession is going to do to resumes.  What I mean is this – many people have shortened tenures nowadays (especially Gen Y).  3 years is turning into a fairly good tenure for a worker.

This recession has cost millions of people their jobs.  Some will have to start their work career over, essentially taking a “lesser” job and working their way up all over again.  In many instances, they will have to jump from job to job to keep moving up during their now condensed work career.

This fact is going to have repercussions for future sourcing activities.  I have already run into this issue recently when sourcing for a sales position.  An older sales manager was focusing first on tenure of candidates.  I had to quickly point out some of these facts.  He seemed to receive my input at the time, but a day later he was back on the tenure train.

Whatever economy eventually surfaces from this deep recession will contain many, many, candidates who simply lack the traditional employment longevity that was so frequent just 5-10 years ago.