BBD=Bad Business Decision.  I am always amazed that companies want to charge for customer service, but obviously it must work for them.  I can see where computer customer service is a difficult thing since you often have uniformed end-users.  However, this abcnews.com story is over-the-top (my bold):

Many consumers are used to getting customer service on the phone from international call centers, but now some companies are offering domestic aid for a price.

I just laugh when I read it.  Extra charges for domestic support just seems insulting to me as a consumer.  Again, I may be really out of touch on this one.  The article continues with worse news:

Also, lawmakers are trying to make it even less attractive for companies to send calls overseas by trying to pass a new law that would mandate customer service reps identify where they are handling calls from.

The government dabbling in customer service?  That is a nightmare scenario.  If you have ever had to deal with the government on a support issue you know exactly what I am talking about.

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