SMT (Sales & Marketing Training) has an article in its recent newsletter that surveyed its members for advice they would give to new sales managers. The author has provided the top 4 pieces of advice: Assessing talent is a first step Coaching the €œcoachable€ spending appropriate time on those individuals Avoid falling into the trap of €œwhat made you successful as a rep€ will make you successful as a manager Setting expectations and goals I couldn’t agree more with these 4 items, especially the first one. The contributors expanded on their suggestions: €œAssess the strengths, weaknesses and development needs of your team. Review your team by your success measures. Set… Read More
Continue ReadingSales Traits Series – Respect For Policies
This week we focus on a thorn in many sales manager’s sides but this trait is one where strength may not actually be beneficial to success in sales. Respect For Policies The ability of a salesperson to see and appreciate the value of conducting business affairs according to the defined intent of company policies and standards. A salesperson with strength in this trait generally understands the philosophies of the corporate structure and will strive to conduct business according to those standards. They will honor the concept of doing things according to the rules and regulations of the company. A weakness in this area indicates a salesperson who does not have… Read More
Continue ReadingSales Traits Series – Enjoyment Of The Job
This week we look at a trait that provides much insight into existing salespeople. There are other factors to consider in assessing a salesperson’s present state, but this trait provides a tangible red flag. Existing salespeople who score low in this trait are a definite flight risk for the employer. Enjoyment Of The Job The feeling that one€™s job is both fulfilling and rewarding and that it has a positive and useful benefit. A salesperson with high scores in this capacity will tend to view their job as more than simply a means to earn an income. They view it as a valuable endeavor that proves beneficial to others as… Read More
Continue ReadingSales Traits Series – Surrendering Control
This week we focus on a trait that is strongly needed in a team-based sale. The salesperson needs to be the lead on a team-based sale, but they have to have the ability to let the other team members do their part. If the salesperson struggles in this area, they will be less efficient and more dictatorial in their interaction. A bad mix in today’s market. Surrendering ControlThe ability of a salesperson to surrender control of a given situation, or outcome, to another person or group of people. The ability to be comfortable in a situation where a significant portion of the responsibility for achieving a goal lies in the… Read More
Continue ReadingSales Traits Series – Quality Orientation
Quality of standards is an important aspect of successful selling. A salesperson who does not ensure quality has a tendency to appear inaccurate, or to the extreme – sloppy. Since salespeople are initially the face of the company, this quality disconnect can present a poor view of the company’s quality as a whole. Quality OrientationThis trait is a measure of a salesperson€™s affinity for seeing details, grading them against a preset standard (internal or external) and identifying flaws. This is directly related to a person€™s preference for paying attention to detail. Whereas attention to detail is more a measure of how capable a person is to appropriately see detail, this capacity… Read More
Continue ReadingAre You Using Assessments?
Most people are, according to a Workforce Management Quick Take titled Organizations Look to Get Personal in €™07. Statistics from the short article (my emphasis): Organizations in 2007 will increasingly turn to personality tests when recruiting and hiring, according to Birkman International in Houston. Birkman, citing research from New Orleans-based Rocket-Hire Inc. (a Dear Workforce contributor), says 65 percent of companies used them in 2006, up from 34 percent a year earlier. That is a noticeable increase in one year. If you are not using assessments today in your hiring process, we can help.
Continue ReadingSales Traits Series – Decision Making
This week we look at an insightful trait that has become more important for salespeople in today’s market. Sales requires a certain “feel” for a situation even though all of the data is not obvious. You could call this trait sales intuition. Decision MakingThe ability to accurately compile intuitive perceptions about a situation into a decision or action. This ability allows one to be €œintuitional€ as opposed to intellectual (requiring data and logical reasoning) in effective decision making. This capacity requires a good deal of understanding of people, the outside world and the ability to visualize the whole picture in a mental scenario. A salesperson with strength in this trait will… Read More
Continue ReadingSales Traits Series – Sense of Self
This trait is one to measure in all salespeople since it reveals much of how they approach prospects, how they handle rejection and how they hold up under stress. Sense of SelfThe ability of a salesperson to realize and appreciate their own unique self-worth. They base these feelings on internal factors as opposed to external ones. This internal feeling of value allows them to appreciate themselves based on who they know themselves to be on the inside. They do not judge themselves based solely on what they do, what role they occupy or what success they attain. This capacity could also be considered the level of €œself acceptance.€ A salesperson with strength… Read More
Continue ReadingWhen Too Much Self-Esteem Is Good
Nary a day goes by that we are not assessing a salesperson for one of our clients. This activity gives us the opportunity to measure different traits in a wide variety of salespeople in many diverse markets. There is one trait pattern we always dissect and that is a salesperson’s self-esteem vs. their empathy towards others. At the risk of going too deep, the issue is how much does the salesperson value themselves vs. others. Here is why it is important – a salesperson who greatly overvalues himself will often appear condescending, or even cocky, to prospects when placed into a long sales cycle. But if you have a high-rejection,… Read More
Continue ReadingThe Sales Metric
We’ll keep our baseball theme going today by referencing a well-crafted post from Dave Kurlan – Baseball and Sales Management by the Numbers. He develops a good analogy between how a manager’s style affects his starting pitchers’ stats (ERA) and how different situational factors affect a salesperson’s revenue totals. Towards the end, you get the fastball right down the middle of the plate (my emphasis): Turning to sales, there are a number of statistics that are equally difficult to equate with performance, the most obvious being revenue. Many salespeople, considered top producers by their companies, top the charts for revenue but don’t perform in such a manner as to justify… Read More
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