Job Titles Attract Workers

I read a recent newsletter article from Ragan’s Management Resources titled “Use job titles to attract and reward workers” (sorry, no link available). The president of a service company ran an experiement. He offered job candidates a choice between having the title of “sales manager” or the title of “salesperson” with an additional $2,000 added to their salary. Interesting enough, most of the candidates took the “manager” title over the pay. I would have liked this article to go a little deeper by sharing the ad or providing their insight into why they thought the title was chosen over the pay. I would venture a guess that the ad unintentionally… Read More

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Anecdote – Online Dating?

This is the creepiest anecdote I have posted, but I think you will laugh. Recent responses to an ad led to 4 email from the same person. So being the inquisitive person that I am, I opened the emails and read through them. What I read was shocking to say the least – I will share with you what I can. The first email read: I am a plump sweatie . . . sorry . . . but working on that . .I used to be just tall and burly I am 6’1 I cannot share the last line. Then the second email came in just 1 minute later and… Read More

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Anecdote – Well, Lee

Friday, so let’s go to the anecdotes. I had a unique candidate call while conducting phone screens this past week. I talked to a candidate who said my name a thousand times if he said it once. I know, sounds silly, but after a couple questions into the interview, I was worn out from hearing my name so frequently. Let me give you an example from our discussion: “Well, Lee that’s a great question and I wished I could say that I have a quick response for you, Lee, but I need to think about that question for a moment.” With hardly a pause he continued, “Lee, I would say… Read More

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Anecdote – Sales Training

Earlier this year I was conducting phone screens for a client whose service was always changing and evolving. Essentially, we knew a major key leading to success in the role was to find candidates with a Theoretical motivation. One of my screening questions was “What have you done in the last 3 years to further develop your sales skills?” A response from one of the applicants: “I have taken a bunch of Microsoft classes, from PowerPoint to Excel to Word to Access. If you name it, I’ve taken it.” Sounds right. Shows a desire to learn. But notice my question – develop your sales skills. Did these courses afford them… Read More

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What Workers Want?

An envelope caught my eye this past week as I was rifling through my junk mail. Printed on the envelope was “Employee Recruitment & Retention.” Since that is my field, I decided to open it up. Inside, I found a complimentary copy of a monthly newsletter from Lawrence Ragan Communications dedicated to employee recruitment & retention. I’ve never heard of this company, but I discovered a couple of interesting short articles on employee retention in their Quotes & Statistics section. First, What do workers want? You may be surprised. In it were the results of a survey of more than 1,000 US workers by the Sarratoga Institute (my emphasis). When… Read More

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Anecdote – Work at Home

Friday sourcing anecdote time so let’s go. This one was an email response that I need to give you just a little background information. First, the company we were running this hiring process for had a few open positions on their website. Second, we were in different stages of the hiring process on several positions with several customers. I received this email with “work at home” for a subject: hi ijohna ilooking to work this at home can you call me asap 4561230978cst johna@email.com call me monday at 2;00pmcst I am always baffled by responses like this to employment ads. This guy obviously has some communication issues with email. Yet,… Read More

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Recruiting the Younger Generation

I just caught up to some reading on Workforce Management’s website. Ready for the Big Time captivated my attention. The author references a company where candidates are hired similar to an NFL-style draft. You have to register at the site but it is free. The article is quite long but I’ll give you the high points. The article is written about what National Oilwell Varco’s (NOV) chief executive did in response to seeing that most of his executives and upper managment positions were being held by baby boomers. He put his Senior VP of Sales and Director of Employee Development on the task to develop a system to recruit their… Read More

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Anecdote – I Need a Job!

During a recent salesperson search involving a long, complex, technical sale, we posted a clearly written ad that asked candidates to either email their resumes or to call. I received a voicemail from a candidate who actually picked up the phone to call (something we always like to see in salespeople). However, here was his messagel: “I seen your ad and am currently in route sales. I need to get out of this position and make a change now. Please call me today so I can find out how soon I would be able to start.” He then left me his first name and his pager number. Desperation is rarely… Read More

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Anecdote – Comic Relief

It is Friday once again and time for another anecdote. In case you haven’t noticed, the phone screen is the source for most of these humorous encounters. I was recently conducting a phone screen for a high tech company with a complex sale. I asked the candidate what products and services he had sold and how this experience fit the requirements of the position listed in the ad. He replied with: That’s easy – my background fits very well. I’ve been a comic for over 10 years, an agent, sold cars at a dealership and car washes to gas stations. He never tied these experiences nor the skills he gained… Read More

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How to Manage a Staff of Young Employees – Part 2

As I was reading through SHRM’s recent survey on Job Satisfaction (subscription required), a couple of stats really jumped out at me that further indicate the gap in what satisfies and motivates the different generations of workers. Respondents were asked to rate their satisfaction on 21 different aspects of their work environment. They used a standard 1 to 5 scale (1=very unimportant up to 5=very important). Here are some of the topical results broken out by employee age followed by avg. score: Career advancement: under 35 – 4.41 36 to 55-3.85 over 56-3.53 Career development opportunities: under 35 – 4.49 36 to 55 – 4.09 over 56 – 3.85 Job-specific… Read More

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