This is one of those topics I always believe people inherently know…and then I come across a robotic salesperson. Apparently not everyone is aware of this truth. This quick post from Selling Power speaks to the importance of rapport-building and successful selling (and I lifted the title from them). A quick refresher: 1. Match your customer’s style. Pay attention to how your customer prefers to communicate and get in step. Does your customer prefer to get right down to business or warm up by engaging in some small talk? What kind of a sense of humor does your customer have? If your customer talks fast and loud, you certainly won’t… Read More
Continue ReadingThe Lamest Of Excuses
CareerBuilder.com comes out with an annual list of Most Unusual Excuses and this year’s list does not disappoint. Here it is from a press release (my personal favorites in bold): 1) Employee’s 12-year-old daughter stole his car and he had no other way to work. Employee didn’t want to report it to the police. 2) Employee said bats got in her hair. 3) Employee said a refrigerator fell on him. 4) Employee was in line at a coffee shop when a truck carrying flour backed up and dumped the flour into her convertible. 5) Employee said a deer bit him during hunting season. 6) Employee ate too much at a… Read More
Continue ReadingHunters Will Negotiate
I have come across this fact with many of my customers and it always surprises me that they are taken aback by candidates who want to negotiate. One thing that business development salespeople do is negotiate. They live for the hunt which includes qualifying a deal and influencing the money structure to their benefit. Generally speaking, a good hunter knows he or she is good at what they do and they also know that companies are willing to pay for their skills. That being said (or written?), hiring managers should not be put off by sales candidates who want to discuss (i.e. negotiate) the salary of the position. Salary.com ran… Read More
Continue ReadingA Not So Amazing Stat
Just read a resume that boldly stated, “Made over 500 cold calls in 1 year.” One year. In my younger days, I was in sales jobs that required at least 50 cold calls a day so cranking out 500 in a year is…underwhelming.
Continue ReadingFailure
Here is a great Nike commercial via the JustSell.com website: http://www.justsell.com/michael-jordan-on-failure/ The point of the commercial walks right over to the sales world. Michael Jordan’s closing statement from the commercial: I’ve failed over and over and over again in my life. And that is why I succeed. Here is what sales managers need to understand, some times you need to let a salesperson fail. Now, I’m not talking about a large, important prospect, but rather a prospect that you may know is not going to close or is misaligned in some other way. I’ve come across many sales managers who want to consistently step in and help a struggling salesperson. … Read More
Continue ReadingWhat Employees Want
I am usually a bit cynical regarding these types of articles. My reasoning is this – each individual is unique in their motivations and rewards. Attempting to place employees into set categories regarding global characterizations is a stretch. Nonetheless, this article from Inc.com presents some excellent points and advice for employee engagement. I do not believe you can overstate this one: 5. Employees want flexibility. In addition to deciding how they work, the experts say employees also appreciate having a say over when they work. Gunther has, of course, set up a radically flexible schedule for his employees that might not work for every office. But, he says, it has… Read More
Continue ReadingNew Phrase
I was reading this article from our local business magazine and came across this phrase which was new to me (emphasis mine): Twin Cities television viewers are most drawn to sports, comedies and dramas, and they’re increasingly using digital video recorders and other time-shifting technologies to watch their favorite programs, according to Comcast Corp.’s second annual “TV Pulse Survey.” I would argue that Taleo is a “time-shifting technology,” if you get my drift.
Continue ReadingOf Objectivity
I preach this point from the mountaintop as often as possible so I’ll continue here – sales is the single most difficult position to hire in any company. The reason is simple, accurately predicting sales success by discerning candidate capabilities is…well, often a crapshoot. This fact is why it is imperative to use assessments to gain an understanding of what the candidate has “under their hood.” A prime example is emotional control. Successful salespeople have this trait. It is a broad term so let me put a finer point on it: This is the ability of a salesperson to maintain rational and objective actions when experiencing strong internal emotions. This… Read More
Continue Reading3 Years And A Cloud Of Dust
My apologies for co-opting Woody Hayes’ saying, but I am from Ann Arbor and couldn’t stand the guy anyway. I’m wondering what the Great Recession is going to do to resumes. What I mean is this – many people have shortened tenures nowadays (especially Gen Y). 3 years is turning into a fairly good tenure for a worker. This recession has cost millions of people their jobs. Some will have to start their work career over, essentially taking a “lesser” job and working their way up all over again. In many instances, they will have to jump from job to job to keep moving up during their now condensed work… Read More
Continue ReadingWhat Color Is The Sky In Your World?
Remember that great line from Frasier Crane on Cheers? It is getting close to a holiday weekend so my mind is starting to drift a bit – my apologies. I did come across this rather entertaining test from the msn.com/CareerBuilder website – Let Your Favorite Color Guide Your Career. Take the test by selecting your favorite color from the top row and your favorite from the bottom row. Scroll down and you will get your results. I was blue-purple (can you tell from the website colors?). All these years of selling assessments…maybe we overlooked something simple here. Ok, maybe not. Still, you have to admit it was interesting.
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