Yesterday I posted on an interesting article involving the importance of providing information to your employees. Now I as I catch up on my RSS reading for this week, I have kicked up a complementary Selling Power article with a quick reference to the same topic – Low-Budget Motivation.
From the article:
4. Keep them in the loop
Your people often depend on you to be the intermediary to the corporate powers that be, and the information that may affect them and their jobs. You need to honor that role by keeping them abreast of whats going on as much as possible. In the midst of bad times, your candor can often mean the difference between an office where everyone is upbeat and hopeful, and a team of employees always on edge about whether they’re still going to have a job tomorrow.
Granted, the focus is on internal information, but the principle is the same. Motivation is a common topic with our customers and one we discuss frequently. Salespeople who are Utilitarians is the backbone of our topics. Yet, information, or should I say a lack of information, supplied to the employee can quickly derail their motivation. Most of us have experienced an office where information was withheld and the uncertainty is created in the employees.