Trends From The Tech Support Line

Everything is so serious these days that it is nice to find some levity.  This is good – a company recently tracked aspects of 75,000 tech support calls.  They have some gender-related data (emphasis mine): Male callers: 64% didn’t bother to read the instruction manual before calling for help. Female callers: 24% didn’t bother to read the instruction manual before calling for help. Male callers: 12% just needed to plug in their gear to “resolve their issue”. Female callers: 7% ditto! Female callers stayed on the phone with tech support 32% longer than male callers. 66% of tech support operators said they preferred dealing with female clients, anyway. So according… Read More

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