From Shine on Yahoo comes one of those surveys that makes me think we are over-surveying (emphasis mine): …96% of Americans report experiencing rudeness at work, and 48% say they are treated uncivilly at least once a week. This kind of manners meltdown can have a direct effect on the bottom line. According to surveys conducted by Pearson and her colleagues, 48% of poorly treated employees have intentionally decreased their productivity and 12% say the boorish behavior compelled them to quit. Workplace rudeness costs employers an average of $50,000 per worker. “There are very high costs associated with even seemingly inconsequential inconsiderate words and actions,” adds Pearson. Insert yawn here… Read More
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