BBD=Bad Business Decision. I am always amazed that companies want to charge for customer service, but obviously it must work for them. I can see where computer customer service is a difficult thing since you often have uniformed end-users. However, this abcnews.com story is over-the-top (my bold): Many consumers are used to getting customer service on the phone from international call centers, but now some companies are offering domestic aid for a price. I just laugh when I read it. Extra charges for domestic support just seems insulting to me as a consumer. Again, I may be really out of touch on this one. The article continues with worse news:… Read More
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