Soft Skills Needed In Sales

Derrick MoeNo Comments

The customer experience shift occurring right before our eyes is causing a sea change in sales.  The transactional sale is being consumed by a myriad of company websites offering products and solutions.  I think this description from the TTI blog deftly describes the trend in sales hiring: Only a few decades ago, a customer was mainly dependent on what was on supply. These days, a customer has so many options that the customer journey has become a key concept in the boardroom. Whoever delivers the most flexible, attractive, trustworthy and innovative product and/or support wins over the customer. The change is a supply issue – prospects have multiple solutions at… Read More

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Emotional Intelligence Of Leaders

Derrick MoeNo Comments

What are the keys to EQ?  This post from TTI provides great insight into the entire topic.  A couple traits to consider: 1. Possess self-awareness Before someone can be effective interacting with others, they need to have a conscious knowledge of their own character, feelings, motives, and desires. The “feelings” part of this equation is very important. When those feelings are not positive, having the ability to control emotions is paramount to managing interactions successfully. When a person is self-aware and able to employ self-regulation under stress, they tend to have more successful outcomes (and less regret). Personally, I believe all EQ flows out of self-awareness; without it, the person is unable to… Read More

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