Emotional Intelligence Of Leaders

Derrick MoeNo Comments

What are the keys to EQ?  This post from TTI provides great insight into the entire topic.  A couple traits to consider: 1. Possess self-awareness Before someone can be effective interacting with others, they need to have a conscious knowledge of their own character, feelings, motives, and desires. The “feelings” part of this equation is very important. When those feelings are not positive, having the ability to control emotions is paramount to managing interactions successfully. When a person is self-aware and able to employ self-regulation under stress, they tend to have more successful outcomes (and less regret). Personally, I believe all EQ flows out of self-awareness; without it, the person is unable to… Read More

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9 Phrases Emotionally Intelligent People Don’t Use

Derrick Moe

This list will make you cringe, especially if any of these phrases are in your common parlance. 1. “You look tired.” 2. “Wow, you’ve lost a ton of weight.” 3. “You were too good for her anyway.” 4. “You always…” or “You never…” 5. “You look great for your age.” 6. “As I said before…” 7. “Good luck.” 8. “It’s up to you.” or “Whatever you want.” 9. “Well at least I’ve never _______.” Ha! How good is that list?  As a father of teenagers, I am constantly correcting them for using #4.  I was a little surprised by #7 so I’ll close with the author’s explanation (which is a… Read More

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Don’t Fight Emotions With Logical Facts

Derrick MoeNo Comments

In sales we know that prospects and customers make decisions emotionally and then justify them afterwards intellectually.  This is why strong salespeople have the ability to build rapport and then engage the prospect’s emotions during the qualifying stage. This truth appears to have been validated in a new book titled Sway:  The Irresistible Pull of Irrational Behavior as noted in this Inc.com blog.  The pull quote: Newsflash: People, even when given a choice of thinking logically and getting beneficial results, will often act emotionally despite the consequences. The effects of this irrational behavior on businesses can be far reaching. There is an intriguing case study referenced in the post that… Read More

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