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A Bad Place To Be In Sales

I do some IT consulting work on the side as a hobby/pastime.  Call me a geek.  In that arena, I have a customer who has been battling to get some information from a prospective vendor.  He wants to use their services but has had trouble getting a response.  Finally, today he got a response.  His summation was filled with wisdom:

Coming in obnoxiously late and extraordinarily high priced is not a good place to be.

I couldn’t agree more.  And I’ve been there myself in previous sales roles.

Merry Christmas

This video is making its way around the net and I found it quite funny.

Merry Christmas from all of us at Select Metrix and The Hire Sense.

Christmas In The Sales World

This is from EyeOnSales.com:

Twas the end of the quarter, with my Blackberry dead
Not a prospect was stirring, my dashboard pure red.
The managers were wringing their hands with despair,
With thoughts of their bonuses vanishing into thin air.

The VP of sales sat awake in her bed,
While visions of mortgages danced in her head.
And the CFO in his office, and I on a plane,
Were bracing ourselves for the oncoming pain.

When there in my Inbox appeared a new subject line,
I sprang from the seat with a feeling divine.
“Reconsidering Vendors – You’re Still in the Race”,
A 400-user license was still mine to chase!

The head of the project had reopened bids
The original victor had costs they had hid.
Please be there on Friday to talk with the team,
My value proposition had found new esteem.

With well-rehearsed banter, and names memorized
Internal champions gave credence in my quest for the prize.
My travel all set, accommodations in place,
I practiced and researched, all to meet face-to-face!

“Now HR! now, Sales Group! now, Accounting and IT!
On, Biz Dev! on, Admin! on Marketing and EVP’s!
From clerks in the mailroom to the C-Level suite!
I have a solution, your needs it all meets!”

As handshakes were tendered and details were smoothed,
A lone IT director suddenly came into his groove.
“It’s not an on-premise, I don’t know if I trust,
Security is foremost, an end-all, a must!”

And then, in a flash, my hopes came to rest
On a man with a Linux logo sewn on his chest.
“Let me talk to your guys,” he said with stern voice
“I have to say SaaS is never my first choice.”

The meeting then ended without pen put to paper,
I’d have to sit tight, waiting as my hopes tapered .
Talking in 1’s and 0’s and data encryption,
The IT director held up the decision.

His questions were cutting, his mind sharp and agile!
He wanted the details, how robust? how fragile?
His stream of questions were insistent and loud,
As our CTO talked proxies, permissions and clouds.

The stub of a pencil held tight in his teeth,
He looked at me sideways and to my relief
Broke into a smile and announced “I’m convinced”,
Your platform meets all our base requirements!

An agreement was drawn up, signed the next day,
And with a few pen strokes the quarter was saved!
A good sleep I had on my direct flight back,
On Monday the office gathered ‘round in a pack.

They asked “How did you do it?”  “Who did you know?”,
My secret was Landslide and its sales process flow!
And then I heard the CEO’s assistant,
“Mr. Brown wants to see you, right this instant!”

I received a promotion, right on the spot,
And two weeks PTO for the business I brought.
I decided to vacation well south of the border,
“Happy selling to all, and to all a good quarter!”

Good For Nothing Compensation

Great article from Yahoo Finance.  I think I have worked with some salespeople in the past who had this same compensation program:

Anthony Armatys is facing up to six years in prison for his dumb move. But he’s not the only dummy in this story.

Armatys accepted a job in 2002 with telecom equipment maker Avaya but then changed his mind before he started. He was already in the payroll system however, and the company started depositing his six-figure salary into his checking account.

For five years, Armatys did not notify Avaya of its error, but his attempt to make an early withdrawal from his 401(k) prompted an investigation that led to his arrest.

In October Armatys pleaded guilty to theft and was ordered to repay the $470,995.53 in compensation he received. He faces full sentencing in January.

Bad Ad Writing

From a sales ad I read this morning:

Blackberry device is needed, but optional.

Apparently coherent writing is needed, but optional.

Happy Thanksgiving From Select Metrix

Have a happy and safe Thanksgiving from all of us at Select Metrix!

Trends From The Tech Support Line

Everything is so serious these days that it is nice to find some levity.  This is good – a company recently tracked aspects of 75,000 tech support calls.  They have some gender-related data (emphasis mine):

Male callers: 64% didn’t bother to read the instruction manual before calling for help.

Female callers: 24% didn’t bother to read the instruction manual before calling for help.

Male callers: 12% just needed to plug in their gear to “resolve their issue”.

Female callers: 7% ditto!

Female callers stayed on the phone with tech support 32% longer than male callers.

66% of tech support operators said they preferred dealing with female clients, anyway.

So according to the first point, 36% of guys did read the instructions?  I am embarrassed that so many did.  Time to check their man cards.

A Minimalist Job Posting

Here is a sales job posting I clicked on this morning:

Regional Account Executive- Minneapolis

About the Job

 

 

 

That is it – the rest is a scrollable white page.  It gets better – the hiring company is in computer software.

Humble Ad Writing

Honestly, I came across this title to a sales ad:

I make more money in a month than you make all year

Fantastic!  That is one humble title.  As you can imagine, the ad is written in a casual, confrontational style to challenge the most aggressive sales candidates.

I wouldn’t write an ad this way, but true confession – I got a kick out of it.

Odd Hold

I’m on hold this past week with my website hosting company with some questions about our account.  I have a somewhat complex question/request for them which requires the customer service rep to put me on hold to obviously research it.

I don’t mind being put on hold as I am ever hopeful they come back with the solution.  However, I was a bit shocked by the hold music when she put me on hold the first time.

The song was Another One Bites the Dust.

I kept waiting for the dial tone as surely she was preparing to hang up on me.  I was relieved when she returned.  I explained my question further at which point I was put on hold a second time.

I found myself thrust into the middle of Puff the Magic Dragon.

How bizarre.  Oh, and I didn’t get my question solved.

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