BBD=Bad Business Decision. I am always amazed that companies want to charge for customer service, but obviously it must work for them. I can see where computer customer service is a difficult thing since you often have uniformed end-users. However, this abcnews.com story is over-the-top (my bold):
Many consumers are used to getting customer service on the phone from international call centers, but now some companies are offering domestic aid for a price.
I just laugh when I read it. Extra charges for domestic support just seems insulting to me as a consumer. Again, I may be really out of touch on this one. The article continues with worse news:
Also, lawmakers are trying to make it even less attractive for companies to send calls overseas by trying to pass a new law that would mandate customer service reps identify where they are handling calls from.
The government dabbling in customer service? That is a nightmare scenario. If you have ever had to deal with the government on a support issue you know exactly what I am talking about.