How Not To Impress A Client

I never know if these stories are believable or not, but this one from monster.com struck me as something I would do: Then, the client offers a cup of hot chocolate. As we get to the details of price, I take a gulp of my chocolate and it goes down the wrong way. I choke and spray it all over the client’s face, shirt and white trousers. I was numb. While I sat there, my bosses were running about trying to find napkins. I apologized profusely and wanted to cry. It was just one of those days. I laughed at the story because I have experienced that immediate choke response… Read More

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Sales OR Customer Service

An ad continues to run for a specific sales position in our backyard that defines the job as an outside sales person, Account Executive and requires 25% travel. Yet the title of the ad is Sales/Customer Service. These two positions are almost mutually exclusive of each other. There are few customer service people who develop into strong outside business development salespeople. The opposite is true too, most strong outside salespeople do not make effective customer service reps. The point here is that ad titles are incredibly important in today’s online world. The title is the gateway to garnering the click. Without the click, the ad does not get seen. I… Read More

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Select Metrix Site Update

We have spent some time updating the look of the Select Metrix website. The home page has remained mostly intact but we have changed the layout to make it a faster read. We have also attempted to blend the blog into the site more directly. Please stop by, have a look at the new design and let us know what you think.

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