Get The Culture Right…
everything else falls into place.
-Tony Hsieh, CEO of Zappos.com
Now that is an interesting position, isn’t it? The article is from Human Resource Executive online and features a brief look at Mr. Hsieh’s “unorthodox” HR strategy.
“We do two [job] interviews — the first for skills and the second for cultural fit,” he said, adding that the company has opted to not hire many talented candidates and has fired employees because they didn’t fit the culture or weren’t passionate enough about customer service.
Fifty percent of the company’s performance review focuses on culture fit, he said.
To ensure employees are committed to Zappos’ core values, it offers new hires $2,000 to leave the company.
Now that is commitment to the culture.
Posted By Derrick Moe | Hiring,Retention | | 
Comments(2)
A couple of us saw Tony Hseih deliver his keynote at SXSW Interactive last week. Really great speech. He said that if you get your company’s culture right, your brand and the rest of it will fall into place naturally. He also addressed the question of why more companies don’t care about company culture and good customer service — due to the fact that the payoff is often 2-3 years down the line. Interesting points.
Amy – thanks for your comment and I am envious of the fact you got to hear his keynote. Sounds like he has a long-term perspective which is something that is a rarity in today’s business world.