We had a rather robust discussion at Select Metrix yesterday regarding corporate uses of instant messaging (IM). I, being a self-proclaimed techno-geek, believe that IM will replace email in the near future. Well, according to a CareerJournal.com article titled Instant Messaging Is Invading And Changing the Workplace, that future may be now (emphasis mine):
But tech consultant Gartner Inc. projects that instant messaging will be the “de facto tool for voice, video and text chat” for 95% of employees in big companies within five years.