I’ve commented on this before, but please don’t do this. From an ad I read this morning:

Customer Service / Sales Representative

Responsibilities will include the development of new prospect business in addition to growing the current company House Account business through assisting customers with their orders from the quotes stage through the delivery / billing stage.

These are two vastly different skill sets. There are very few people who are good at both customer service and new sales development. Odds are you are not going to find a person with this skill set. Typically, candidates will be strong at one to the detriment of the other.

The better approach here is to profile the sale and determine what is truly needed - a customer support/farmer or a business development/hunter. Any attempt to blend these two positions into one person is pointless.

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Posted By Derrick Moe | Employment Ads, Hiring Salespeople | |