Closing a Candidate

The job market is tight and sourcing periods are extended due to the scarcity of strong candidates. Articles abound on the Internet about this topic. We have a saying we tell our clients – “If we know they are a strong salesperson, other companies with other opportunities know it too.” In the current hiring environment, it is mission critical to keep a hiring process moving. Once a strong candidate is identified, time is of the essence. The longer you wait, the more competition you invite. We are moving on top candidates within 24 hours of the interview stage. Some of our customers are scheduling second interviews at the conclusion of… Read More

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How Important is Customer Service?

Extremely important. I bet you knew that. Yet, it seems that many companies do not realize what type of customer experience they are providing through their customer service dept. Inc.com’s article – Companies Receive Poor Grades for Customer Service – is one of these annual surveys measuring customer perceptions. This following piece of information seems obvious, but…: The study also found that new technology is no substitute for helpful agents. Six out of 10 respondents said automated phone services, live online chat, and other customer-service technologies had not improved service quality. In fact, automated phone services received the lowest level of satisfaction among all customer service channels, while in-person services… Read More

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Fantasy Football and Productivity

No, Fantasy Football does not improve workplace productivity. From the article: During the National Football League regular season, nearly 37 million people spend an average of 50 minutes a week at work managing their fantasy teams comprised of real-life players tallying points based on statistical performance, according to outplacement consultants Challenger, Gray & Christmas, Inc. Fantasy sports ranks with shopping on eBay Inc.’s Web auction site and online poker as the biggest waste of productivity at the workplace, said John Challenger, CEO of the consulting firm. As an avid Fantasy Football player, if they are spending only 50 minutes a week on their team, they are not going to win… Read More

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Using MySpace.com

Steve Rothberg has a definitive post on his blog CollegeRecruiter.com titled Searching for Entry Level Job Seekers on MySpace. I posted on this topic recently and followed the herd mentality about excluding candidates based on their MySpace information. Steve has a different take on it as he states: MySpace and other social networking sites are valuable recruiting tools because they provide employers with access to a desired demographic group: those who are searching for entry level jobs and internships. The sites also allow employers to connect with people who may not be looking for a job or who have chosen not to use traditional Internet recruitment sites such as CollegeRecruiter.com.… Read More

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