{"id":2157,"date":"2009-11-12T17:01:00","date_gmt":"2009-11-12T22:01:00","guid":{"rendered":"http:\/\/selectmetrix.com\/blogs\/2009\/11\/trends-from-the-tech-support-line\/"},"modified":"2009-11-12T15:07:40","modified_gmt":"2009-11-12T20:07:40","slug":"trends-from-the-tech-support-line","status":"publish","type":"post","link":"https:\/\/selectmetrix.com\/blogs\/2009\/11\/trends-from-the-tech-support-line\/","title":{"rendered":"Trends From The Tech Support Line"},"content":{"rendered":"<p>Everything is so serious these days that it is nice to find some levity.\u00a0 This is good \u2013 <a href=\"http:\/\/technology.inc.com\/blog\/2009\/11\/when_mars_and_venus_call_tech.html?partner=rss\">a company recently tracked aspects of 75,000 tech support calls<\/a>.\u00a0 They have some gender-related data (emphasis mine):<\/p>\n<blockquote><p>Male callers: <strong>64% didn&#8217;t bother to read the instruction<\/strong> manual before calling for help.<\/p><\/blockquote>\n<blockquote><p>Female callers: 24% didn&#8217;t bother to read the instruction manual before calling for help.<\/p><\/blockquote>\n<blockquote><p>Male callers: 12% just needed to plug in their gear to &#8220;resolve their issue&#8221;.<\/p><\/blockquote>\n<blockquote><p>Female callers: 7% ditto!<\/p><\/blockquote>\n<blockquote><p>Female callers stayed on the phone with tech support 32% longer than male callers.<\/p><\/blockquote>\n<blockquote><p>66% of tech support operators said they preferred dealing with female clients, anyway.<\/p><\/blockquote>\n<p>So according to the first point, 36% of guys <strong><em>did<\/em><\/strong> read the instructions?\u00a0 I am embarrassed that so many did.\u00a0 Time to check their man cards.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Everything is so serious these days that it is nice to find some levity.\u00a0 This is good \u2013 a company recently tracked aspects of 75,000 tech support calls.\u00a0 They have some gender-related data (emphasis mine): Male callers: 64% didn&#8217;t bother to read the instruction manual before calling for help. Female callers: 24% didn&#8217;t bother to read the instruction manual before calling for help. Male callers: 12% just needed to plug in their gear to &#8220;resolve their issue&#8221;. Female callers: 7% ditto! Female callers stayed on the phone with tech support 32% longer than male callers. 66% of tech support operators said they preferred dealing with female clients, anyway. So according&hellip; <a class=\"read-more\" href=\"https:\/\/selectmetrix.com\/blogs\/2009\/11\/trends-from-the-tech-support-line\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[12,5],"tags":[287,1126,1430,1429],"class_list":["post-2157","post","type-post","status-publish","format-standard","hentry","category-anecdotes","category-trends","tag-customer-service","tag-customer-support","tag-support-anecdote","tag-tech-line"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-yN","jetpack-related-posts":[{"id":947,"url":"https:\/\/selectmetrix.com\/blogs\/2007\/05\/where-the-tech-jobs-are\/","url_meta":{"origin":2157,"position":0},"title":"Where The Tech Jobs Are","author":"Derrick Moe","date":"May 23, 2007","format":false,"excerpt":"CNNMoney.com's 10 great job markets for techies uses job listings from Dice.com to determine where the overall highest number of tech jobs (programmers, network administrators, etc.)\u00a0are located.\u00a0 Their findings: 1. New York\/New Jersey - 11,044 postings 2. Washington, D.C. - 7,971 postings 3. Silicon Valley - 6,755 postings 4. Los\u2026","rel":"","context":"In &quot;Hiring&quot;","block_context":{"text":"Hiring","link":"https:\/\/selectmetrix.com\/blogs\/category\/hiring\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":154,"url":"https:\/\/selectmetrix.com\/blogs\/2006\/07\/tech-company-ceos-on-talent\/","url_meta":{"origin":2157,"position":1},"title":"Tech Company CEO&#8217;s on Talent","author":"Derrick Moe","date":"July 6, 2006","format":false,"excerpt":"From CareerJournal.com - Surveying the Field: Tapping IT Talent: In the survey, 66% of the CEOs said high-quality employees are the biggest contributors to growth, outranking strategy and leadership. Last year, 25% cited high-quality employees as the top growth factor. I emphasized the stats. 25% to 66% is a remarkable\u2026","rel":"","context":"In &quot;Hiring&quot;","block_context":{"text":"Hiring","link":"https:\/\/selectmetrix.com\/blogs\/category\/hiring\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":247,"url":"https:\/\/selectmetrix.com\/blogs\/2006\/08\/selling-to-women\/","url_meta":{"origin":2157,"position":2},"title":"Selling to Women","author":"Lee Fratzke","date":"August 22, 2006","format":false,"excerpt":"I'm catching up on some reading and came across Selling Power's recent Sales Management Newsletter which had this article, If You Sell to Women, You Better Clear the Clutter. Some interesting information about selling to women. According to a cruise ship survey women could recall details as small as the\u2026","rel":"","context":"In &quot;Interview&quot;","block_context":{"text":"Interview","link":"https:\/\/selectmetrix.com\/blogs\/category\/hiring\/interview\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1097,"url":"https:\/\/selectmetrix.com\/blogs\/2007\/07\/the-im-wave\/","url_meta":{"origin":2157,"position":3},"title":"The IM Wave","author":"Derrick Moe","date":"July 27, 2007","format":false,"excerpt":"We had a rather robust discussion at Select Metrix yesterday regarding corporate uses of instant messaging (IM).\u00a0 I, being a self-proclaimed techno-geek, believe that IM will replace email in the near future.\u00a0 Well, according to a CareerJournal.com article titled Instant Messaging Is Invading And Changing the Workplace, that future may\u2026","rel":"","context":"In &quot;Communication&quot;","block_context":{"text":"Communication","link":"https:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":748,"url":"https:\/\/selectmetrix.com\/blogs\/2007\/03\/job-board-convergence\/","url_meta":{"origin":2157,"position":4},"title":"Job Board Convergence","author":"Derrick Moe","date":"March 14, 2007","format":false,"excerpt":"Monster Pairs With Tech Company to Increase Newspaper Ties: Under the deal, newspapers using Adicio's service will have several options to increase their ties with Monster, including having their own employment ads co-listed in Monster's database and giving online advertisers an easy way to buy print ads in the paper.\u2026","rel":"","context":"In &quot;Employment Ads&quot;","block_context":{"text":"Employment Ads","link":"https:\/\/selectmetrix.com\/blogs\/category\/hiring\/employment-ads\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":424,"url":"https:\/\/selectmetrix.com\/blogs\/2006\/11\/best-cities-for-relocating\/","url_meta":{"origin":2157,"position":5},"title":"Best Cities for Relocating","author":"Lee Fratzke","date":"November 7, 2006","format":false,"excerpt":"Through some of my sourcing efforts this past week I came across several lists for the top cities for relocating. The Employee Relocation Council (ERC) and Primacy Relocation have been conducting these survey's for a few years. From what I found, they publish a yearly list of the top 50\u2026","rel":"","context":"In &quot;Trends&quot;","block_context":{"text":"Trends","link":"https:\/\/selectmetrix.com\/blogs\/category\/hiring\/trends\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/2157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/comments?post=2157"}],"version-history":[{"count":2,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/2157\/revisions"}],"predecessor-version":[{"id":2160,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/2157\/revisions\/2160"}],"wp:attachment":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/media?parent=2157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/categories?post=2157"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/tags?post=2157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- WP Super Cache is installed but broken. 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