{"id":2089,"date":"2009-08-11T14:45:00","date_gmt":"2009-08-11T19:45:00","guid":{"rendered":"http:\/\/selectmetrix.com\/blogs\/2009\/08\/odd-hold\/"},"modified":"2009-08-11T14:34:53","modified_gmt":"2009-08-11T19:34:53","slug":"odd-hold","status":"publish","type":"post","link":"https:\/\/selectmetrix.com\/blogs\/2009\/08\/odd-hold\/","title":{"rendered":"Odd Hold"},"content":{"rendered":"<p>I\u2019m on hold this past week with my website hosting company with some questions about our account.\u00a0 I have a somewhat complex question\/request for them which requires the customer service rep to put me on hold to obviously research it.<\/p>\n<p>I don\u2019t mind being put on hold as I am ever hopeful they come back with the solution.\u00a0 However, I was a bit shocked by the hold music when she put me on hold the first time.<\/p>\n<p>The song was Another One Bites the Dust.<\/p>\n<p>I kept waiting for the dial tone as surely she was preparing to hang up on me.\u00a0 I was relieved when she returned.\u00a0 I explained my question further at which point I was put on hold a second time.<\/p>\n<p>I found myself thrust into the middle of Puff the Magic Dragon.<\/p>\n<p>How bizarre.\u00a0 Oh, and I didn\u2019t get my question solved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I\u2019m on hold this past week with my website hosting company with some questions about our account.\u00a0 I have a somewhat complex question\/request for them which requires the customer service rep to put me on hold to obviously research it. I don\u2019t mind being put on hold as I am ever hopeful they come back with the solution.\u00a0 However, I was a bit shocked by the hold music when she put me on hold the first time. The song was Another One Bites the Dust. I kept waiting for the dial tone as surely she was preparing to hang up on me.\u00a0 I was relieved when she returned.\u00a0 I explained&hellip; <a class=\"read-more\" href=\"https:\/\/selectmetrix.com\/blogs\/2009\/08\/odd-hold\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[12,14],"tags":[1128,287,1126,1382],"class_list":["post-2089","post","type-post","status-publish","format-standard","hentry","category-anecdotes","category-communication","tag-call-center","tag-customer-service","tag-customer-support","tag-hold-music"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-xH","jetpack-related-posts":[{"id":240,"url":"https:\/\/selectmetrix.com\/blogs\/2006\/08\/how-important-is-customer-service\/","url_meta":{"origin":2089,"position":0},"title":"How Important is Customer Service?","author":"Derrick Moe","date":"August 17, 2006","format":false,"excerpt":"Extremely important. I bet you knew that. Yet, it seems that many companies do not realize what type of customer experience they are providing through their customer service dept. Inc.com's article - Companies Receive Poor Grades for Customer Service - is one of these annual surveys measuring customer perceptions. This\u2026","rel":"","context":"In &quot;Communication&quot;","block_context":{"text":"Communication","link":"https:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2477,"url":"https:\/\/selectmetrix.com\/blogs\/2011\/03\/the-problem-with-hunters\/","url_meta":{"origin":2089,"position":1},"title":"The Problem With Hunters","author":"Derrick Moe","date":"March 17, 2011","format":false,"excerpt":"They hunt \u2013 plain and simple.\u00a0 You could say it is in their blood.\u00a0 This becomes an issue when you are attempting to hire a sales hunter as I have witnessed this past week.\u00a0 One of our customers zeroed in on a particular candidate who is a strong hunter, but\u2026","rel":"","context":"In &quot;Hiring&quot;","block_context":{"text":"Hiring","link":"https:\/\/selectmetrix.com\/blogs\/category\/hiring\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1629,"url":"https:\/\/selectmetrix.com\/blogs\/2008\/06\/garden-leave-clauses\/","url_meta":{"origin":2089,"position":2},"title":"Garden-Leave Clauses","author":"Derrick Moe","date":"June 24, 2008","format":false,"excerpt":"Proprietary information is a nuclear topic when dealing with salespeople who are leaving a company.\u00a0 Product info, service plans, actual costs vs. pricing are all hot topics.\u00a0 But for sales, the one thing that keeps managers up at night is the security of the customer list. We see many companies\u2026","rel":"","context":"In &quot;Generations&quot;","block_context":{"text":"Generations","link":"https:\/\/selectmetrix.com\/blogs\/category\/generations\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2501,"url":"https:\/\/selectmetrix.com\/blogs\/2012\/06\/the-money-trap\/","url_meta":{"origin":2089,"position":3},"title":"The Money Trap","author":"Derrick Moe","date":"June 12, 2012","format":false,"excerpt":"-Discounting is a hot topic in sales especially in this prolonged, down economy.\u00a0 However, discounting is never the best choice regardless of the situation.\u00a0 Here is a good Eye on Sales article speaking to that point. Here is a good suggestion: The first question I ask anyone who thinks they\u2026","rel":"","context":"In &quot;Hiring Salespeople&quot;","block_context":{"text":"Hiring Salespeople","link":"https:\/\/selectmetrix.com\/blogs\/category\/hiring\/hiring-salespeople\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2580,"url":"https:\/\/selectmetrix.com\/blogs\/2015\/06\/the-importance-of-accountability\/","url_meta":{"origin":2089,"position":4},"title":"The Importance Of Accountability","author":"Derrick Moe","date":"June 3, 2015","format":false,"excerpt":"I harp on this topic frequently, but it is a foundational need for all strong sales leaders.\u00a0 You must hold your people accountable to reach goals, close deals and follow your system (a broad word that entails your requirements for performance).\u00a0 The key is to simply do it\u2026you don\u2019t have\u2026","rel":"","context":"In &quot;Leadership&quot;","block_context":{"text":"Leadership","link":"https:\/\/selectmetrix.com\/blogs\/category\/leadership\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1593,"url":"https:\/\/selectmetrix.com\/blogs\/2008\/05\/customer-service-hall-of-shame\/","url_meta":{"origin":2089,"position":5},"title":"Customer Service Hall Of Shame","author":"Derrick Moe","date":"May 28, 2008","format":false,"excerpt":"Here is a list you do not want your company to be on.\u00a0 From MSN Money: That reality is borne out in the results of MSN Money's second annual Customer Service Hall of Shame, a ranking of companies with the worst customer service, based on a nationwide survey commissioned by\u2026","rel":"","context":"In &quot;Trends&quot;","block_context":{"text":"Trends","link":"https:\/\/selectmetrix.com\/blogs\/category\/hiring\/trends\/"},"img":{"alt_text":"hallofshame","src":"https:\/\/i0.wp.com\/www.selectmetrix.com\/images\/Posts\/CustomerServiceHallOfShame_8018\/hallofshame_thumb.jpg?resize=350%2C200","width":350,"height":200},"classes":[]}],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/2089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/comments?post=2089"}],"version-history":[{"count":2,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/2089\/revisions"}],"predecessor-version":[{"id":2090,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/2089\/revisions\/2090"}],"wp:attachment":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/media?parent=2089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/categories?post=2089"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/tags?post=2089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- WP Super Cache is installed but broken. 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