{"id":1827,"date":"2008-12-15T07:59:23","date_gmt":"2008-12-15T13:59:23","guid":{"rendered":"http:\/\/selectmetrix.com\/blogs\/2008\/12\/bbd-pay-for-customer-service\/"},"modified":"2008-12-15T07:59:23","modified_gmt":"2008-12-15T13:59:23","slug":"bbd-pay-for-customer-service","status":"publish","type":"post","link":"https:\/\/selectmetrix.com\/blogs\/2008\/12\/bbd-pay-for-customer-service\/","title":{"rendered":"BBD-Pay For Customer Service"},"content":{"rendered":"<p>BBD=Bad Business Decision.&nbsp; I am always amazed that companies want to charge for customer service, but obviously it must work for them.&nbsp; I can see where computer customer service is a difficult thing since you often have uniformed end-users.&nbsp; However, <a href=\"http:\/\/abcnews.go.com\/GMA\/story?id=6458598\" target=\"_blank\">this abcnews.com story<\/a> is over-the-top (my bold):<\/p>\n<blockquote>\n<p>Many consumers are used to getting customer service on the phone from international call centers, but now some companies are offering domestic aid <strong>for a price<\/strong>.<\/p>\n<\/blockquote>\n<p>I just laugh when I read it.&nbsp; Extra charges for domestic support just seems insulting to me as a consumer.&nbsp; Again, I may be really out of touch on this one.&nbsp; The article continues with worse news:<\/p>\n<blockquote>\n<p>Also, lawmakers are trying to make it even less attractive for companies to send calls overseas by trying to pass a new law that would mandate customer service reps identify where they are handling calls from.<\/p>\n<\/blockquote>\n<p>The government dabbling in customer service?&nbsp; That is a nightmare scenario.&nbsp; If you have ever had to deal with the government on a support issue you know exactly what I am talking about.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BBD=Bad Business Decision.&nbsp; I am always amazed that companies want to charge for customer service, but obviously it must work for them.&nbsp; I can see where computer customer service is a difficult thing since you often have uniformed end-users.&nbsp; However, this abcnews.com story is over-the-top (my bold): Many consumers are used to getting customer service on the phone from international call centers, but now some companies are offering domestic aid for a price. I just laugh when I read it.&nbsp; Extra charges for domestic support just seems insulting to me as a consumer.&nbsp; Again, I may be really out of touch on this one.&nbsp; The article continues with worse news:&hellip; <a class=\"read-more\" href=\"https:\/\/selectmetrix.com\/blogs\/2008\/12\/bbd-pay-for-customer-service\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[14,11],"tags":[1128,286,1126,1127],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-tt","jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1827"}],"collection":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/comments?post=1827"}],"version-history":[{"count":0,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1827\/revisions"}],"wp:attachment":[{"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/media?parent=1827"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/categories?post=1827"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/tags?post=1827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- WP Super Cache is installed but broken. The path to wp-cache-phase1.php in wp-content/advanced-cache.php must be fixed! -->