Sometimes successfully closing a sale comes down to slight advantage.
One of the overlooked aspects of selling is communication, specifically nonverbal communication. I get the chance to discuss this topic with salespeople often…and often it is overlooked. This Inc.com article provides a good reinforcement to nonverbal communication’s importance.
Consider this fact:
…there are three elements that account for how well we receive someone’s message and they impact us differently:
7 percent words
38 percent tone of voice
55 percent body language
I’ve read articles recently that bring up these topics in different forums. Smile while you record your voicemail greeting, tell your story to your prospects to connect on a personal level and measure your breathing when talking. The focus of most salespeople is words, but there is this larger opportunity to gain an edge using the nonverbal channels.
There are 4 items in the article that the author recommends to improve your sales effectiveness.
- Fix your posture.
- Use hand gestures.
- Focus on facial expressions.
- Speak clearly.
I agree with all of them – this is low-hanging fruit for all salespeople. The most important of the four suggestions is number 3 – understanding facial expressions.
From the article:
…her team found out that high-performing salespeople scored almost twice as high on the study’s metrics on reading facial expressions compared to low performers.
This ability is measured in our assessments. Empathetic Outlook is the ability to read other’s expressions, to understand what their emotional state is without words. This ability is critical for successful selling even in phone-based positions. The importance of this ability cannot be overstated. Salespeople without this ability have a tin ear, sometimes robotic approach to prospecting and qualifying. In the worst case, they come across as cocky.
The tools we use help you know a salesperson’s ability in these nonverbal skills.