She turned on her cell phone the next day to discover she’d been terminated from her sales position.”We’ve reviewed your sales figures and they’re not really up to the level we need,” shop manager Alex Barlett wrote in the message. “As a result, we will not require your services any more. Thank you for your time with us.”<\/p><\/blockquote>\n
Oh, that is bad. Any book on successful employee management should include this story in the chapter involving what not<\/em> to do. In all fairness to the company, they could not get the employee on the phone after numerous calls. And the company is a body piercing shop. Nonetheless, here is the logic from a director at the company:<\/p>\n“We are a youth business and our staff are all part of the youth culture that uses [text] messaging as a major means of communication,” Bisbie said in a statement e-mailed to the South Wales Echo newspaper. “Therefore, as we wished to spare Miss Tanner the embarrassment and expense of coming into the store only to be sent straight home again, it was decided this was the best course of action to take.”<\/p><\/blockquote>\n
Call me old fashioned, but I can’t imagine firing someone via email, text message or even via a phone call. Face-to-face is the only respectful way to handle a difficult business action. I can speak to that topic from both sides of the decision.<\/p>\n","protected":false},"excerpt":{"rendered":"
I understand the younger generations are voracious consumers of text messaging. This fact became clear to me when I tagged along to pick up a new Treo phone. The phone has an Internet connection almost everywhere so you can receive email at any time. The sales rep was pushing an add-on package for unlimited text messaging. Our question back to him – Why do we need text messaging when we have email? We must of looked like dinosaurs to the young sales rep. At any rate, here is an article about text messaging that is out of control. I think you will see what I mean: She turned on her… Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[4,11],"tags":[],"class_list":["post-225","post","type-post","status-publish","format-standard","hentry","category-sales-management","category-team-management"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-3D","jetpack-related-posts":[{"id":271,"url":"http:\/\/selectmetrix.com\/blogs\/2006\/08\/radio-shacks-junk-mail\/","url_meta":{"origin":225,"position":0},"title":"Radio Shack’s Junk Mail","author":"Derrick Moe","date":"August 31, 2006","format":false,"excerpt":"Ok, maybe electronic communication has gone too far. I posted some Termination Tips a week ago that apparently were not read by Radio Shack's upper management team. Before that, I posted about Text Message Terminations - an employee was fired through her cell phone text messaging. Granted, it was from\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2297,"url":"http:\/\/selectmetrix.com\/blogs\/2010\/03\/disappearing-telecommuters\/","url_meta":{"origin":225,"position":1},"title":"Disappearing Telecommuters","author":"Derrick Moe","date":"March 23, 2010","format":false,"excerpt":"Saleshq.com offers up tricks for telecommuters in this article.\u00a0 There are some solid points like this: 5. Communication It\u2019s very easy to forget the outside world when you work from home. While you do get to avoid the intricacies of corporate politics, it also means that you have to be\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1681,"url":"http:\/\/selectmetrix.com\/blogs\/2008\/07\/casualness-the-candidacy-killer\/","url_meta":{"origin":225,"position":2},"title":"Casualness – The Candidacy Killer","author":"Derrick Moe","date":"July 29, 2008","format":false,"excerpt":"I remember having a sales job (pre-computer days) where I was expected to wear a suit every day.\u00a0 One day I showed up with a navy sportcoat, tie and khakis and I actually was a bit nervous about what my boss might say.\u00a0 I didn't get in trouble, but I\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":998,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/06\/text-messaging-in-the-car\/","url_meta":{"origin":225,"position":3},"title":"Text Messaging In The Car","author":"Derrick Moe","date":"June 13, 2007","format":false,"excerpt":"As in driving the car!\u00a0 From Yahoo News' Shd u txt, chat n drive? Young drivers say OK\u00a0(my emphasis): A survey by the Zogby International polling firm released on Wednesday found 66 percent of U.S. drivers aged between 18 and 24 send text messages while driving and 93 percent talk\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":30512,"url":"http:\/\/selectmetrix.com\/blogs\/2019\/05\/texting-is-trending\/","url_meta":{"origin":225,"position":4},"title":"Texting Is Trending","author":"Derrick Moe","date":"May 2, 2019","format":false,"excerpt":"Texting is becoming the best communication channel in the business world.\u00a0 It seems that phone calls are answered less often even when considering business lines.\u00a0 The backdoor, surest communication channel is the cell phone and, specifically, texting. Texting\/app messaging is the preferred communication tool for younger workers.\u00a0 When you are\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/selectmetrix.com\/blogs\/wp-content\/uploads\/2019\/05\/Millennial-Texting.png?fit=560%2C315&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/selectmetrix.com\/blogs\/wp-content\/uploads\/2019\/05\/Millennial-Texting.png?fit=560%2C315&resize=350%2C200 1x, https:\/\/i0.wp.com\/selectmetrix.com\/blogs\/wp-content\/uploads\/2019\/05\/Millennial-Texting.png?fit=560%2C315&resize=525%2C300 1.5x"},"classes":[]},{"id":1317,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/12\/the-next-generation-is-more-connected\/","url_meta":{"origin":225,"position":5},"title":"The Next Generation Is MORE Connected","author":"Derrick Moe","date":"December 4, 2007","format":false,"excerpt":"And you thought Gen Y was the gadget-driven, totally connect generation.\u00a0 I was utterly shocked by this Online Media Daily story: The Nielsen Co. released the findings of an in-depth study on the mobile media and cross-media behavior of U.S. \"tweens\" (ages 8-12). The report estimates that: 35% of tweens\u2026","rel":"","context":"In "Generations"","block_context":{"text":"Generations","link":"http:\/\/selectmetrix.com\/blogs\/category\/generations\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/comments?post=225"}],"version-history":[{"count":0,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/225\/revisions"}],"wp:attachment":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/media?parent=225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/categories?post=225"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/tags?post=225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}