{"id":2157,"date":"2009-11-12T17:01:00","date_gmt":"2009-11-12T22:01:00","guid":{"rendered":"http:\/\/selectmetrix.com\/blogs\/2009\/11\/trends-from-the-tech-support-line\/"},"modified":"2009-11-12T15:07:40","modified_gmt":"2009-11-12T20:07:40","slug":"trends-from-the-tech-support-line","status":"publish","type":"post","link":"http:\/\/selectmetrix.com\/blogs\/2009\/11\/trends-from-the-tech-support-line\/","title":{"rendered":"Trends From The Tech Support Line"},"content":{"rendered":"<p>Everything is so serious these days that it is nice to find some levity.\u00a0 This is good \u2013 <a href=\"http:\/\/technology.inc.com\/blog\/2009\/11\/when_mars_and_venus_call_tech.html?partner=rss\">a company recently tracked aspects of 75,000 tech support calls<\/a>.\u00a0 They have some gender-related data (emphasis mine):<\/p>\n<blockquote><p>Male callers: <strong>64% didn&#8217;t bother to read the instruction<\/strong> manual before calling for help.<\/p><\/blockquote>\n<blockquote><p>Female callers: 24% didn&#8217;t bother to read the instruction manual before calling for help.<\/p><\/blockquote>\n<blockquote><p>Male callers: 12% just needed to plug in their gear to &#8220;resolve their issue&#8221;.<\/p><\/blockquote>\n<blockquote><p>Female callers: 7% ditto!<\/p><\/blockquote>\n<blockquote><p>Female callers stayed on the phone with tech support 32% longer than male callers.<\/p><\/blockquote>\n<blockquote><p>66% of tech support operators said they preferred dealing with female clients, anyway.<\/p><\/blockquote>\n<p>So according to the first point, 36% of guys <strong><em>did<\/em><\/strong> read the instructions?\u00a0 I am embarrassed that so many did.\u00a0 Time to check their man cards.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Everything is so serious these days that it is nice to find some levity.\u00a0 This is good \u2013 a company recently tracked aspects of 75,000 tech support calls.\u00a0 They have some gender-related data (emphasis mine): Male callers: 64% didn&#8217;t bother to read the instruction manual before calling for help. Female callers: 24% didn&#8217;t bother to read the instruction manual before calling for help. Male callers: 12% just needed to plug in their gear to &#8220;resolve their issue&#8221;. Female callers: 7% ditto! Female callers stayed on the phone with tech support 32% longer than male callers. 66% of tech support operators said they preferred dealing with female clients, anyway. So according&hellip; <a class=\"read-more\" href=\"http:\/\/selectmetrix.com\/blogs\/2009\/11\/trends-from-the-tech-support-line\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[12,5],"tags":[287,1126,1430,1429],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-yN","jetpack-related-posts":[],"_links":{"self":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/2157"}],"collection":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/comments?post=2157"}],"version-history":[{"count":2,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/2157\/revisions"}],"predecessor-version":[{"id":2160,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/2157\/revisions\/2160"}],"wp:attachment":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/media?parent=2157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/categories?post=2157"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/tags?post=2157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- WP Super Cache is installed but broken. The path to wp-cache-phase1.php in wp-content/advanced-cache.php must be fixed! -->