{"id":1827,"date":"2008-12-15T07:59:23","date_gmt":"2008-12-15T13:59:23","guid":{"rendered":"http:\/\/selectmetrix.com\/blogs\/2008\/12\/bbd-pay-for-customer-service\/"},"modified":"2008-12-15T07:59:23","modified_gmt":"2008-12-15T13:59:23","slug":"bbd-pay-for-customer-service","status":"publish","type":"post","link":"http:\/\/selectmetrix.com\/blogs\/2008\/12\/bbd-pay-for-customer-service\/","title":{"rendered":"BBD-Pay For Customer Service"},"content":{"rendered":"<p>BBD=Bad Business Decision.&nbsp; I am always amazed that companies want to charge for customer service, but obviously it must work for them.&nbsp; I can see where computer customer service is a difficult thing since you often have uniformed end-users.&nbsp; However, <a href=\"http:\/\/abcnews.go.com\/GMA\/story?id=6458598\" target=\"_blank\">this abcnews.com story<\/a> is over-the-top (my bold):<\/p>\n<blockquote>\n<p>Many consumers are used to getting customer service on the phone from international call centers, but now some companies are offering domestic aid <strong>for a price<\/strong>.<\/p>\n<\/blockquote>\n<p>I just laugh when I read it.&nbsp; Extra charges for domestic support just seems insulting to me as a consumer.&nbsp; Again, I may be really out of touch on this one.&nbsp; The article continues with worse news:<\/p>\n<blockquote>\n<p>Also, lawmakers are trying to make it even less attractive for companies to send calls overseas by trying to pass a new law that would mandate customer service reps identify where they are handling calls from.<\/p>\n<\/blockquote>\n<p>The government dabbling in customer service?&nbsp; That is a nightmare scenario.&nbsp; If you have ever had to deal with the government on a support issue you know exactly what I am talking about.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BBD=Bad Business Decision.&nbsp; I am always amazed that companies want to charge for customer service, but obviously it must work for them.&nbsp; I can see where computer customer service is a difficult thing since you often have uniformed end-users.&nbsp; However, this abcnews.com story is over-the-top (my bold): Many consumers are used to getting customer service on the phone from international call centers, but now some companies are offering domestic aid for a price. I just laugh when I read it.&nbsp; Extra charges for domestic support just seems insulting to me as a consumer.&nbsp; Again, I may be really out of touch on this one.&nbsp; The article continues with worse news:&hellip; <a class=\"read-more\" href=\"http:\/\/selectmetrix.com\/blogs\/2008\/12\/bbd-pay-for-customer-service\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[14,11],"tags":[1128,286,1126,1127],"class_list":["post-1827","post","type-post","status-publish","format-standard","hentry","category-communication","category-team-management","tag-call-center","tag-customer-communication","tag-customer-support","tag-support-center"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-tt","jetpack-related-posts":[{"id":1593,"url":"http:\/\/selectmetrix.com\/blogs\/2008\/05\/customer-service-hall-of-shame\/","url_meta":{"origin":1827,"position":0},"title":"Customer Service Hall Of Shame","author":"Derrick Moe","date":"May 28, 2008","format":false,"excerpt":"Here is a list you do not want your company to be on.\u00a0 From MSN Money: That reality is borne out in the results of MSN Money's second annual Customer Service Hall of Shame, a ranking of companies with the worst customer service, based on a nationwide survey commissioned by\u2026","rel":"","context":"In &quot;Trends&quot;","block_context":{"text":"Trends","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/trends\/"},"img":{"alt_text":"hallofshame","src":"https:\/\/i0.wp.com\/www.selectmetrix.com\/images\/Posts\/CustomerServiceHallOfShame_8018\/hallofshame_thumb.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":240,"url":"http:\/\/selectmetrix.com\/blogs\/2006\/08\/how-important-is-customer-service\/","url_meta":{"origin":1827,"position":1},"title":"How Important is Customer Service?","author":"Derrick Moe","date":"August 17, 2006","format":false,"excerpt":"Extremely important. I bet you knew that. Yet, it seems that many companies do not realize what type of customer experience they are providing through their customer service dept. Inc.com's article - Companies Receive Poor Grades for Customer Service - is one of these annual surveys measuring customer perceptions. This\u2026","rel":"","context":"In &quot;Communication&quot;","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1167,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/09\/the-best-customer-service\/","url_meta":{"origin":1827,"position":2},"title":"The Best Customer Service","author":"Derrick Moe","date":"September 6, 2007","format":false,"excerpt":"can be found at the supermarket according to the latest Harris Interactive poll (h\/t JustSell.com). This year\u20ac\u2122s annual Harris Poll ranking industries on how well they serve consumers finds that the supermarket industry does the best job according to U.S. adults. Fully 92 percent of adults think supermarkets generally do\u2026","rel":"","context":"In &quot;Trends&quot;","block_context":{"text":"Trends","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/trends\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1137,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/08\/how-responsive-is-your-company\/","url_meta":{"origin":1827,"position":3},"title":"How Responsive Is Your Company?","author":"Derrick Moe","date":"August 17, 2007","format":false,"excerpt":"Here is a fascinating survey regarding customer service from large companies. The article is from ManageSmarter.com - Return to Sender: Responding to Customers. I think you will find the format quite clever: Every year, our organization conducts a customer service survey by sending the following one-sentence e-mail to our list\u2026","rel":"","context":"In &quot;Communication&quot;","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/selectmetrix.com\/blogs\/wp-content\/uploads\/2007\/08\/windowslivewriter1230805a3e35-8f18keyboard.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1416,"url":"http:\/\/selectmetrix.com\/blogs\/2008\/02\/dulled-by-success\/","url_meta":{"origin":1827,"position":4},"title":"Dulled By Success","author":"Derrick Moe","date":"February 12, 2008","format":false,"excerpt":"There is an effect we have noticed when recruiting salespeople from larger companies that seems to be consistent across markets.\u00a0 Some salespeople, maybe many, lose their edge when it comes to prospecting when they land a large customer.\u00a0 I see this effect happening in larger companies, for some reason, more\u2026","rel":"","context":"In &quot;Compensation&quot;","block_context":{"text":"Compensation","link":"http:\/\/selectmetrix.com\/blogs\/category\/compensation\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":813,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/04\/how-to-get-your-sales-copy-read\/","url_meta":{"origin":1827,"position":5},"title":"How To Get Your Sales Copy Read","author":"Derrick Moe","date":"April 10, 2007","format":false,"excerpt":"Writing effective sales copy is difficult, time-consuming and financially rewarding once you master it.\u00a0 We have not mastered it at Select Metrix.\u00a0 Earlier I posted on the effectiveness of using \"P.S.\" in your voicemails and written correspondence.\u00a0 Now MarketingProfs.com offers Want Better Sales Copy? Take a Tip From Zig Ziglar.\u00a0\u2026","rel":"","context":"In &quot;Communication&quot;","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/comments?post=1827"}],"version-history":[{"count":0,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1827\/revisions"}],"wp:attachment":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/media?parent=1827"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/categories?post=1827"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/tags?post=1827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- WP Super Cache is installed but broken. 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