How about this from the Herman Trend Alert – Use IM to Reduce Interruption (sorry, no link).<\/p>\n
Most people believe using “instant messaging” (IM) software to chat at work leads to an increase in disruption. In fact, a study published recently by researchers at Ohio State University and University of California, Irvine found that workers who used IM on the job reported fewer interruptions than their colleagues who did not.<\/p>\n
The research showed that IM is often used as a substitute for other, more disruptive forms of communication such as the telephone, email, and face-to-face conversations and thus it actually leads to an increase in productivity. Dr. R. Kelly Garrett of Ohio State and James N. Danziger of UCLA, Irvine co-authored the study.<\/p><\/blockquote>\n
Those results just seem like a stretch to me, but I am not an IM guy.\u00a0 When I do use it, I feel more obligated to respond quickly – even more so than with email.<\/p>\n","protected":false},"excerpt":{"rendered":"
How about this from the Herman Trend Alert – Use IM to Reduce Interruption (sorry, no link). Most people believe using “instant messaging” (IM) software to chat at work leads to an increase in disruption. In fact, a study published recently by researchers at Ohio State University and University of California, Irvine found that workers who used IM on the job reported fewer interruptions than their colleagues who did not. The research showed that IM is often used as a substitute for other, more disruptive forms of communication such as the telephone, email, and face-to-face conversations and thus it actually leads to an increase in productivity. Dr. R. Kelly Garrett… Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[14,11,5],"tags":[191,987,988,190,986],"class_list":["post-1721","post","type-post","status-publish","format-standard","hentry","category-communication","category-team-management","category-trends","tag-im","tag-im-interruption","tag-im-study","tag-instant-message","tag-instant-messaging"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-rL","jetpack-related-posts":[{"id":1097,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/07\/the-im-wave\/","url_meta":{"origin":1721,"position":0},"title":"The IM Wave","author":"Derrick Moe","date":"July 27, 2007","format":false,"excerpt":"We had a rather robust discussion at Select Metrix yesterday regarding corporate uses of instant messaging (IM).\u00a0 I, being a self-proclaimed techno-geek, believe that IM will replace email in the near future.\u00a0 Well, according to a CareerJournal.com article titled Instant Messaging Is Invading And Changing the Workplace, that future may\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1364,"url":"http:\/\/selectmetrix.com\/blogs\/2008\/01\/im-is-actually-like-live-email\/","url_meta":{"origin":1721,"position":1},"title":"IM Is Actually Like Live Email","author":"Derrick Moe","date":"January 4, 2008","format":false,"excerpt":"That is a rather apt description, don't you think?\u00a0 I believe instant messaging will eventually displace email.\u00a0 I've heard many arguments against my position, but I really think it will happen.\u00a0 Of course, I liked New Coke when it came out so consider that point in my prediction. ManageSmarter.com offers\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":817,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/04\/the-dawn-of-corporate-text-messaging\/","url_meta":{"origin":1721,"position":2},"title":"The Dawn Of Corporate Text Messaging","author":"Derrick Moe","date":"April 11, 2007","format":false,"excerpt":"We are gradually moving\u00a0towards instant messaging for our internal communications at Select Metrix and away from email.\u00a0 Speed is a big part of this move for us, but email spam is also driving the change.\u00a0 I have a difficult time imagining email disappearing all together, but this article from Inc.com\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2297,"url":"http:\/\/selectmetrix.com\/blogs\/2010\/03\/disappearing-telecommuters\/","url_meta":{"origin":1721,"position":3},"title":"Disappearing Telecommuters","author":"Derrick Moe","date":"March 23, 2010","format":false,"excerpt":"Saleshq.com offers up tricks for telecommuters in this article.\u00a0 There are some solid points like this: 5. Communication It\u2019s very easy to forget the outside world when you work from home. While you do get to avoid the intricacies of corporate politics, it also means that you have to be\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":505,"url":"http:\/\/selectmetrix.com\/blogs\/2006\/12\/pardon-the-interruption\/","url_meta":{"origin":1721,"position":4},"title":"Pardon the Interruption","author":"Derrick Moe","date":"December 14, 2006","format":false,"excerpt":"Here's What to Say When Boss Asks: 'Why Isn't This Done Yet?' I'm sure none of you have been asked that question before. I, being an incredible putz, have been asked that question many times. 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