{"id":1407,"date":"2008-02-06T11:21:57","date_gmt":"2008-02-06T17:21:57","guid":{"rendered":"http:\/\/selectmetrix.com\/blogs\/2008\/02\/monologue-communication\/"},"modified":"2008-02-06T09:23:21","modified_gmt":"2008-02-06T15:23:21","slug":"monologue-communication","status":"publish","type":"post","link":"http:\/\/selectmetrix.com\/blogs\/2008\/02\/monologue-communication\/","title":{"rendered":"Monologue Communication"},"content":{"rendered":"<p><a target=\"_blank\" href=\"http:\/\/www.justsell.com\/latest.htm\">JustSell.com&#8217;s latest newsletter<\/a> has a quick-hit tidbit that caught my eye:<\/p>\n<blockquote><p>Be careful to avoid working to get the needs of your paying customers and highly qualified prospects &#8220;off your plate&#8221;. These are the people who deserve your attention and time.<\/p>\n<p>Technology has allowed us to communicate by monologue \u2013 in one direction \u2013 sending or leaving a message in the written form (email) or oral form (voice mail) and then moving on until we receive a response. This can cause us to get lazy in our service efforts \u2013 creating gaps of needed care and attention and subsequently weakening relationships that might otherwise build stronger barriers to competitive entry.<\/p><\/blockquote>\n<p>&#8220;Communicate by monologue&#8221; is an apt phrase for email, voicemail and IM.\u00a0 I have to admit to being guilty of this approach.\u00a0 I sent the email, did my part, now it is up to them.\u00a0 That isn&#8217;t the best approach to proactive customer service, is it?<\/p>\n<p>I worked for a sales manager who liked to say that most customers leave because they feel under appreciated.\u00a0 This tidbit shines some light on that truth.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>JustSell.com&#8217;s latest newsletter has a quick-hit tidbit that caught my eye: Be careful to avoid working to get the needs of your paying customers and highly qualified prospects &#8220;off your plate&#8221;. These are the people who deserve your attention and time. Technology has allowed us to communicate by monologue \u2013 in one direction \u2013 sending or leaving a message in the written form (email) or oral form (voice mail) and then moving on until we receive a response. This can cause us to get lazy in our service efforts \u2013 creating gaps of needed care and attention and subsequently weakening relationships that might otherwise build stronger barriers to competitive entry.&hellip; <a class=\"read-more\" href=\"http:\/\/selectmetrix.com\/blogs\/2008\/02\/monologue-communication\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[14,9],"tags":[286,288,287],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-mH","jetpack-related-posts":[],"_links":{"self":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1407"}],"collection":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/comments?post=1407"}],"version-history":[{"count":0,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1407\/revisions"}],"wp:attachment":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/media?parent=1407"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/categories?post=1407"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/tags?post=1407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- WP Super Cache is installed but broken. The path to wp-cache-phase1.php in wp-content/advanced-cache.php must be fixed! -->