He says IM is more effective than e-mail for critical-action items like getting approval on a press release.<\/p><\/blockquote>\n
IM also pushes out to the customer at Web sites with live-support chats, increasing customer response.<\/p><\/blockquote>\n
So many aspects of our world are built upon speed and productivity that IM will become the faster answer to email.\u00a0 To the first quote above, IM is effective in that you know if the person is live on the other end.\u00a0 You can then get straight to your discussion.\u00a0 Second, there is no waiting for them to sift through all of the emails in their inbox.<\/p>\n
To the second quote; in my personal experience I have found customer support via IM to be the quickest answer to my problem.\u00a0 Phone support has turned into a black hole in which you emerge on the other side in India.\u00a0 At times it works and at other times it is a time sink.<\/p>\n
I’m still bullish on IM and the way it will change business in the very near future.<\/p>\n","protected":false},"excerpt":{"rendered":"
That is a rather apt description, don’t you think?\u00a0 I believe instant messaging will eventually displace email.\u00a0 I’ve heard many arguments against my position, but I really think it will happen.\u00a0 Of course, I liked New Coke when it came out so consider that point in my prediction. ManageSmarter.com offers this piece – Rethinking Instant Messaging -as a discussion on the use of IM.\u00a0 The article contains 2 points that I think will drive the expansion of IM: He says IM is more effective than e-mail for critical-action items like getting approval on a press release. and IM also pushes out to the customer at Web sites with live-support chats,… Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[14],"tags":[1760,191,190],"class_list":["post-1364","post","type-post","status-publish","format-standard","hentry","category-communication","tag-communication","tag-im","tag-instant-message"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-m0","jetpack-related-posts":[{"id":1097,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/07\/the-im-wave\/","url_meta":{"origin":1364,"position":0},"title":"The IM Wave","author":"Derrick Moe","date":"July 27, 2007","format":false,"excerpt":"We had a rather robust discussion at Select Metrix yesterday regarding corporate uses of instant messaging (IM).\u00a0 I, being a self-proclaimed techno-geek, believe that IM will replace email in the near future.\u00a0 Well, according to a CareerJournal.com article titled Instant Messaging Is Invading And Changing the Workplace, that future may\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1721,"url":"http:\/\/selectmetrix.com\/blogs\/2008\/08\/im-efficiency\/","url_meta":{"origin":1364,"position":1},"title":"IM Efficiency","author":"Derrick Moe","date":"August 28, 2008","format":false,"excerpt":"How about this from the Herman Trend Alert - Use IM to Reduce Interruption (sorry, no link). Most people believe using \"instant messaging\" (IM) software to chat at work leads to an increase in disruption. In fact, a study published recently by researchers at Ohio State University and University of\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2297,"url":"http:\/\/selectmetrix.com\/blogs\/2010\/03\/disappearing-telecommuters\/","url_meta":{"origin":1364,"position":2},"title":"Disappearing Telecommuters","author":"Derrick Moe","date":"March 23, 2010","format":false,"excerpt":"Saleshq.com offers up tricks for telecommuters in this article.\u00a0 There are some solid points like this: 5. Communication It\u2019s very easy to forget the outside world when you work from home. While you do get to avoid the intricacies of corporate politics, it also means that you have to be\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1225,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/10\/telecommuting-toolbox\/","url_meta":{"origin":1364,"position":3},"title":"Telecommuting Toolbox","author":"Derrick Moe","date":"October 8, 2007","format":false,"excerpt":"It is difficult to classify telecommuting as a trend - it is more than that today.\u00a0 We encounter telecommuting in almost every position we source, even some where you wouldn't expect to find it.\u00a0 Managers must have the skills to be effective with their team even though they may not\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":493,"url":"http:\/\/selectmetrix.com\/blogs\/2006\/12\/hope-for-bad-writing-skills\/","url_meta":{"origin":1364,"position":4},"title":"Hope For Bad Writing Skills","author":"Derrick Moe","date":"December 11, 2006","format":false,"excerpt":"Bad Writing: As Written Communication Skills Deteriorate, Business Schools Take Aim. There is hope and I am encouraged this Monday morning. We comment about writing skills frequently here at The Hire Sense since, well, we have seen some atrocious documents. The article attacks the problem right at the source: But\u2026","rel":"","context":"In "Communication"","block_context":{"text":"Communication","link":"http:\/\/selectmetrix.com\/blogs\/category\/communication\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1073,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/07\/apostrophes-are-overrated\/","url_meta":{"origin":1364,"position":5},"title":"Apostrophes Are Overrated","author":"Derrick Moe","date":"July 16, 2007","format":false,"excerpt":"From a resume cover letter I found online: I have been sending emails to job postings to customer service\/sales positions on\u00a0\u00a0now for awhile and I cant figure out why it is that I dont get any replies back. Im colleges educated from a 4 year liberal arts institution... As\u2026","rel":"","context":"In "Resumes"","block_context":{"text":"Resumes","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/resumes\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/comments?post=1364"}],"version-history":[{"count":0,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1364\/revisions"}],"wp:attachment":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/media?parent=1364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/categories?post=1364"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/tags?post=1364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}