{"id":1299,"date":"2007-11-20T08:02:07","date_gmt":"2007-11-20T14:02:07","guid":{"rendered":"http:\/\/selectmetrix.com\/blogs\/2007\/11\/the-most-important-aspect-of-retention\/"},"modified":"2007-11-19T16:07:42","modified_gmt":"2007-11-19T22:07:42","slug":"the-most-important-aspect-of-retention","status":"publish","type":"post","link":"http:\/\/selectmetrix.com\/blogs\/2007\/11\/the-most-important-aspect-of-retention\/","title":{"rendered":"The Most Important Aspect Of Retention"},"content":{"rendered":"<p>Competent managers.\u00a0 That&#8217;s according to a Kenexa Research Institute survey <a target=\"_blank\" href=\"http:\/\/www.careerjournal.com\/myc\/management\/20071113-coombes.html?mod=RSS_Career_Journal&amp;cjrss=frontpage\">quoted in CareerJournal.com<\/a>\u00a0(emphasis mine).<\/p>\n<blockquote><p><strong>Sixty-two percent of employees<\/strong> who said they have an effective manager also said they planned to stay with their job versus 17% of employees who said their manager is ineffective who plan to stay with their job, according to a survey of 10,000 U.S. workers, plus 1,000 workers each in India, China, Brazil, the U.K. and Germany.<\/p><\/blockquote>\n<p>No surprise, really.\u00a0 When we first encounter a customer with a turnover problem, we\u00a0start by looking\u00a0at\u00a0management.\u00a0 Typically there is misalignment between the manager and the team or there is misalignment between the position and the current hiring process.<\/p>\n<p>Either way, something is out of alignment.\u00a0 When this misalignment occurs, turnover becomes the defining symptom.\u00a0 Gen Y&#8217;s eagerness to grow in their roles through job change is only going to exasperate the retention problem.<\/p>\n<p>The cure is strong managers aligned with a complementary sales team.\u00a0 I know &#8211; no small feat.\u00a0\u00a0Yet, through <a target=\"_blank\" href=\"http:\/\/www.selectmetrix.com\/Developing_Sales.html\">developing your current team<\/a> and making the proper <a target=\"_blank\" href=\"http:\/\/www.selectmetrix.com\/Recruiting\/profile.html\">hiring adjustments<\/a>, it can be done.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Competent managers.\u00a0 That&#8217;s according to a Kenexa Research Institute survey quoted in CareerJournal.com\u00a0(emphasis mine). Sixty-two percent of employees who said they have an effective manager also said they planned to stay with their job versus 17% of employees who said their manager is ineffective who plan to stay with their job, according to a survey of 10,000 U.S. workers, plus 1,000 workers each in India, China, Brazil, the U.K. and Germany. No surprise, really.\u00a0 When we first encounter a customer with a turnover problem, we\u00a0start by looking\u00a0at\u00a0management.\u00a0 Typically there is misalignment between the manager and the team or there is misalignment between the position and the current hiring process. Either&hellip; <a class=\"read-more\" href=\"http:\/\/selectmetrix.com\/blogs\/2007\/11\/the-most-important-aspect-of-retention\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[23],"tags":[71,70,1766],"class_list":["post-1299","post","type-post","status-publish","format-standard","hentry","category-retention","tag-bosses","tag-competent-manager","tag-retention"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-kX","jetpack-related-posts":[{"id":607,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/01\/when-drivers-of-retention-are-misaligned\/","url_meta":{"origin":1299,"position":0},"title":"When Drivers Of Retention Are Misaligned","author":"Derrick Moe","date":"January 25, 2007","format":false,"excerpt":"I'm a little late to the party on this post from Spherion's The Big Time blog. The post covers many interesting topics. To start (emphasis mine): 23 percent of companies are already dissatisfied with the talent available. One-third of HR managers mention turnover\/retention as a key concern. On average, employers\u2026","rel":"","context":"In &quot;Compensation&quot;","block_context":{"text":"Compensation","link":"http:\/\/selectmetrix.com\/blogs\/category\/compensation\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":697,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/02\/training-and-retention\/","url_meta":{"origin":1299,"position":1},"title":"Training And Retention","author":"Derrick Moe","date":"February 26, 2007","format":false,"excerpt":"CareerJournal.com offers this quick read - Hiring and Cultivating Employees Who Succeed - which covers the critical topics of hiring and retaining top talent. This opening statement obviously caught my attention: Business owner Andrew Field says he used to hire based on gut instinct. No longer. My kind of owner\u2026","rel":"","context":"In &quot;Hiring&quot;","block_context":{"text":"Hiring","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":651,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/02\/what-candidates-look-for-in-a-job\/","url_meta":{"origin":1299,"position":2},"title":"What Candidates Look For In A Job","author":"Lee Fratzke","date":"February 9, 2007","format":false,"excerpt":"A few months ago I posted on Why Salespeople Leave which discussed the disconnect between how a company compensates their salespeople and what the salespeople view as a reward. Last week I attended a webinar jointly presented by Monster and DDI and was amazed at the disconnect they found in\u2026","rel":"","context":"In &quot;Hiring&quot;","block_context":{"text":"Hiring","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":55016,"url":"http:\/\/selectmetrix.com\/blogs\/2019\/09\/entrepreneurs-vs-employees\/","url_meta":{"origin":1299,"position":3},"title":"Entrepreneurs vs Employees","author":"Derrick Moe","date":"September 12, 2019","format":false,"excerpt":"Your employees are not as committed to your company\u2019s success as you are.\u00a0 If you are an entrepreneurial owner, this fact is something you must understand.\u00a0 I have seen this misalignment in many companies and it often leads to turmoil within the culture. This entrepreneur.com article provides 6 important points\u2026","rel":"","context":"In &quot;Leadership&quot;","block_context":{"text":"Leadership","link":"http:\/\/selectmetrix.com\/blogs\/category\/leadership\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/selectmetrix.com\/blogs\/wp-content\/uploads\/2019\/09\/Geyser.png?fit=560%2C315&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/selectmetrix.com\/blogs\/wp-content\/uploads\/2019\/09\/Geyser.png?fit=560%2C315&resize=350%2C200 1x, https:\/\/i0.wp.com\/selectmetrix.com\/blogs\/wp-content\/uploads\/2019\/09\/Geyser.png?fit=560%2C315&resize=525%2C300 1.5x"},"classes":[]},{"id":775,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/03\/who-to-promote-into-management\/","url_meta":{"origin":1299,"position":4},"title":"Who To Promote Into Management","author":"Derrick Moe","date":"March 26, 2007","format":false,"excerpt":"CareerJournal.com offers When Managers Neglect To Coach Their Talent which covers a principle we incorporate into our process. \"The role of people-managers -- who develop talent and create sustained profits for companies -- isn't as valued as it should be,\" says Mr. Harter, co-author with Rodd Wagner, also of Gallup,\u2026","rel":"","context":"In &quot;Retention&quot;","block_context":{"text":"Retention","link":"http:\/\/selectmetrix.com\/blogs\/category\/retention\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":927,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/05\/turnover-trouble-2\/","url_meta":{"origin":1299,"position":5},"title":"Turnover Trouble","author":"Derrick Moe","date":"May 16, 2007","format":false,"excerpt":"Turnover is trouble for any company when it is not controlled.\u00a0 To use a timely analogy, it is similar to a forest fire.\u00a0 A\u00a0controlled burn clears out a section\u00a0allowing it to be repopulated with\u00a0fresh, new trees.\u00a0 An out-of-control fire can destroy an entire forest in a short amount of time.\u2026","rel":"","context":"In &quot;Sales Management&quot;","block_context":{"text":"Sales Management","link":"http:\/\/selectmetrix.com\/blogs\/category\/sales-management\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/selectmetrix.com\/blogs\/wp-content\/uploads\/2007\/05\/windowslivewriterbdb755e78f05-c5b2tree-develop7.jpg?resize=350%2C200","width":350,"height":200},"classes":[]}],"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/comments?post=1299"}],"version-history":[{"count":0,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1299\/revisions"}],"wp:attachment":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/media?parent=1299"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/categories?post=1299"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/tags?post=1299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- WP Super Cache is installed but broken. 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