{"id":1032,"date":"2007-06-26T09:13:17","date_gmt":"2007-06-26T14:13:17","guid":{"rendered":"http:\/\/selectmetrix.com\/blogs\/2007\/06\/customers-dont-walk\/"},"modified":"2007-06-26T09:13:18","modified_gmt":"2007-06-26T14:13:18","slug":"customers-dont-walk","status":"publish","type":"post","link":"http:\/\/selectmetrix.com\/blogs\/2007\/06\/customers-dont-walk\/","title":{"rendered":"Customers Don&#8217;t Walk"},"content":{"rendered":"<p><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" style=\"margin: 5px 10px 10px 0px\" height=\"120\" src=\"https:\/\/i0.wp.com\/selectmetrix.com\/blogs\/wp-content\/uploads\/2007\/06\/windowslivewritercustomersdontwalk-76b3dont-walk-sign.jpg?resize=86%2C120\" width=\"86\" align=\"left\"> Here is an urban legend we encounter frequently in our sales hiring activities &#8211; customers don&#8217;t walk with the salesperson.&nbsp; What I mean is customers rarely follow a salesperson to a new company.&nbsp; If the salesperson quits one company and goes to a competitor, it is a rare occurrence in which the customers move their business with the salesperson.<\/p>\n<p>Yes, everyone can provide an example of when it happened, but we deal with many salespeople in many industries and it just is not common.&nbsp; Sales candidates, on the other hand, will go out of their way claiming that they can bring the business with them.<\/p>\n<p>Unfortunately, many companies who do not have a strong sales hiring process will get caught up in the possibility of gaining new business for little investment.&nbsp; This blinding desire often masks the obvious weaknesses the sales candidate possesses.&nbsp; Beware of this pitfall!<\/p>\n<p>The best approach is to assess sales candidates based on their abilities, aptitudes and performance within your hiring process.&nbsp; The strongest candidate may not be directly from your industry which will not be surprising if your run a talent-based process.&nbsp; And if your final candidate is from your industry and brings a customer or two with them &#8211; terrific, they are the exception not the rule.&nbsp; Just don&#8217;t make your hiring decision based on that hope.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here is an urban legend we encounter frequently in our sales hiring activities &#8211; customers don&#8217;t walk with the salesperson.&nbsp; What I mean is customers rarely follow a salesperson to a new company.&nbsp; If the salesperson quits one company and goes to a competitor, it is a rare occurrence in which the customers move their business with the salesperson. Yes, everyone can provide an example of when it happened, but we deal with many salespeople in many industries and it just is not common.&nbsp; Sales candidates, on the other hand, will go out of their way claiming that they can bring the business with them. Unfortunately, many companies who do&hellip; <a class=\"read-more\" href=\"http:\/\/selectmetrix.com\/blogs\/2007\/06\/customers-dont-walk\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"bgseo_title":"","bgseo_description":"","bgseo_robots_index":"","bgseo_robots_follow":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[16,3,15],"tags":[],"class_list":["post-1032","post","type-post","status-publish","format-standard","hentry","category-hiring-salespeople","category-sales","category-sourcing"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p5Oho-gE","jetpack-related-posts":[{"id":2092,"url":"http:\/\/selectmetrix.com\/blogs\/2009\/08\/should-you-involve-customers-in-hiring\/","url_meta":{"origin":1032,"position":0},"title":"Should You Involve Customers In Hiring?","author":"Derrick Moe","date":"August 12, 2009","format":false,"excerpt":"Quite the question, don\u2019t you think?\u00a0 That is the title of this article from Selling Power.\u00a0 I have to confess I was perplexed by the entire thought \u2013 how would you as the hiring manager benefit from having your customer help you hire the salesperson?\u00a0 I see nothing but pitfalls\u2026","rel":"","context":"In &quot;Hiring&quot;","block_context":{"text":"Hiring","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2265,"url":"http:\/\/selectmetrix.com\/blogs\/2010\/02\/the-social-motivation\/","url_meta":{"origin":1032,"position":1},"title":"The Social Motivation","author":"Derrick Moe","date":"February 5, 2010","format":false,"excerpt":"I have recently come across the Social motivation when assessing some sales candidates for a couple different customers and now I just heard a sales rep on the radio revealing his motivation.\u00a0 Here is what the salesperson said on the radio: I just met with a company yesterday who was\u2026","rel":"","context":"In &quot;Assessing&quot;","block_context":{"text":"Assessing","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/assessing\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1840,"url":"http:\/\/selectmetrix.com\/blogs\/2009\/01\/salespeople-with-emotional-needs\/","url_meta":{"origin":1032,"position":2},"title":"Salespeople With Emotional Needs","author":"Derrick Moe","date":"January 14, 2009","format":false,"excerpt":"One of the reasons we are so adamant about assessing sales candidates is to know what motivates and rewards the person.\u00a0 Once identified, these factors can be explored during a face-to-face interview.\u00a0 There is one reward that requires an in-depth discussion with any sales candidate who possesses it - Status\u2026","rel":"","context":"In &quot;Assessing&quot;","block_context":{"text":"Assessing","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/assessing\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2432,"url":"http:\/\/selectmetrix.com\/blogs\/2010\/10\/skills-pay-the-bills\/","url_meta":{"origin":1032,"position":3},"title":"Skills Pay The Bills","author":"Derrick Moe","date":"October 4, 2010","format":false,"excerpt":"I am slowly coming to the realization that many (most?) sales hiring managers are drawn to hiring experience like a moth is drawn to light.\u00a0 I am seeing it play out again at one of our assessment customers.\u00a0 The allure is to hire a salesperson with industry experience before properly\u2026","rel":"","context":"In &quot;Hiring&quot;","block_context":{"text":"Hiring","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":436,"url":"http:\/\/selectmetrix.com\/blogs\/2006\/11\/when-sales-job-postings-go-bad\/","url_meta":{"origin":1032,"position":4},"title":"When Sales Job Postings Go Bad","author":"Derrick Moe","date":"November 11, 2006","format":false,"excerpt":"We keep an eye on the sales employment ads so we are informed of trends in the market. I came across an ad that was innocuous enough in its title. Then I read the opening sentence: This is a job in our Customer Service Department that can lead to an\u2026","rel":"","context":"In &quot;Hiring&quot;","block_context":{"text":"Hiring","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":846,"url":"http:\/\/selectmetrix.com\/blogs\/2007\/04\/sales-skills-always-trump-style\/","url_meta":{"origin":1032,"position":5},"title":"Sales Skills Always Trump Style","author":"Derrick Moe","date":"April 23, 2007","format":false,"excerpt":"There is a myth regarding strong salespeople that they have to be outgoing. I contributed a short piece to an article earlier this year in regards to this exact error. And then I read this quick blurb for Selling Power's Identifying the Skills You Want in a Candidate: Sure salespeople\u2026","rel":"","context":"In &quot;Assessing&quot;","block_context":{"text":"Assessing","link":"http:\/\/selectmetrix.com\/blogs\/category\/hiring\/assessing\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_featured_media_url":"","_links":{"self":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/comments?post=1032"}],"version-history":[{"count":0,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/posts\/1032\/revisions"}],"wp:attachment":[{"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/media?parent=1032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/categories?post=1032"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/selectmetrix.com\/blogs\/wp-json\/wp\/v2\/tags?post=1032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- WP Super Cache is installed but broken. 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