Here is a list you do not want your company to be on. From MSN Money:
That reality is borne out in the results of MSN Money’s second annual Customer Service Hall of Shame, a ranking of companies with the worst customer service, based on a nationwide survey commissioned by MSN Money and conducted by Zogby International.
The winner, or is it loser? Whatever, it is no surprise:
AOL Time Warner
A remarkable 47% of people who had an opinion of AOL’s customer service said it was “poor.” Analysts said that rating may have something to do with its effort to transition from an Internet service provider — where it still has more than 9.3 million paying subscribers — to an ad-supported Web portal.
I simply have never been a fan of AOL even though I have never been a customer of their’s.
The rest of the infamous list:
I am a customer of 4 of these companies, but one of them stands out for me as being the worst. I won’t say who.
Sprint